Hey everyone.
Thank you for the updates. I will pass the info along to the team. With Dragon Age: Dreadwolf it is hard to say when the keep itself will be updated. It is still online and working for players, however, with the info that was pushed down, the steps provided, or creating a new account with no data is currently all the updates we have on this one.
If you find any further workarounds on this one, by all means, let us know we will pass that along, but as of now, there have not been any further updates on this specific issue.
I would like to ask everyone to try to get on a mobile device or tablet. Make sure to try and use a different connection - data vs different WiFi than your own network.
- Log out of any browser you have of any account - for example: if you log into Chrome on a PC, and it has you signed in on mobile - log out
- Completely clear all cache, and browser history from that device - you want a new fresh browser
- Reset your EA account password to something simple for now
- On your mobile device, go to the keeps log-in page and log in with your EA account
- Do this on all browsers you have on your device to test it
- If you get in, click the hamburger icon on the left
- Go through the account check and replay startup options as if it were the first time.
- Click on world state and click delete.
The attempt here is to get you far enough to edit the data and delete it. How you get in is entirely up to you, as long as you can get in.
