Dragon age keep login

I am really clueless on this one. Years ago, I created a dragon age keep account using an old work email address I no longer have access to for personal reasons. So, I just started a playthrough of dragon age 2, and it wants to automatically connect to this old email account and I can't change it. I'm lost. Has anybody else experienced anything similar?

dragon age inquisition

holger1405
3 years ago
@ehaat

The Keep is normally using your EA accounts email, is that not the case for you?

Anyway, only support can help you in this case.

Here is the link to EA help. If you are not from the US change the country in the top right corner.

If you have trouble with the contact attempt look at this guide.

5 Replies

holger1405
Hero+
3 years ago
@ehaat

The Keep is normally using your EA accounts email, is that not the case for you?

Anyway, only support can help you in this case.

Here is the link to EA help. If you are not from the US change the country in the top right corner.

If you have trouble with the contact attempt look at this guide.
ehaat
3 years ago
No solution. I chatted with 2 specialists, and there is no solution. My games connect to an old email I don't have access to anymore, and Ea can't fix it. I cannot verify the old account, so they just gave up.
ehaat
3 years ago
There is no solution to this problem. Tech support can't fix it. My games automatically connect to an old email address that I can't verify. I can't change it to my new account, because I can't verify the old email. Why is this?
ehaat
3 years ago
There is no solution to this problem. Tech support can't fix it. My games automatically connect to an old email address that I can't verify. I can't change it to my new account, because I can't verify the old email. Why is this?

[CM - moved your posts together, please remember: Don't spam or flood boards.]
EA_Illium
EA Staff (Retired)
3 years ago
Hi @ehaat To confirm we are unable to assist with accounts or account-related issues here on the Answers HQ forums.

I would recommend trying the steps provided in our Help Article: I can't log in to my EA Account

Check under the "Can’t access my email address" Section

If the steps there do not help us further, then you can first try reaching out to the provider of the email address for assistance recovering access. If that is not possible for any reason you would need to speak with our support so they may attempt to verify your account.

EA Help website

As there is no additional information we can provide for this here on the forums, I will be locking this thread.

Cheers!