Forum Discussion

5 years ago

Solved

Dragon Age Keep Not working: 2020-2021

I have been searching for the past 3 days and I'm losing my mind trying to find a fix for this. I made my world state up to DAI and "uploaded" it to my DAI Game of the year edition from steam and yet...

dragon age inquisition

EA_Kent
5 years ago
@XReaperOwlX

Thanks for following up!

When you have the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. There might be something on the account side causing this to happen, which I'm afraid I would be unable to see here on Answers HQ.

For more details on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.

/Kent

XReaperOwlX

5 years ago

This would be the first time on steam and if it helps my computer is buffy and my Internet is strong so I don't believe them to be glitchy or slow.

SilverFox596

5 years ago

I don't know if you're experiencing the same issue still, but know that I am experiencing it as well. I tried contact EA and the lady that answered just told me to reinstall the game and restart the router. After I told her I did that already before contacting her, she hung up shortly thereafter- it's unlikely that EA support will help in any meaningful way. This likely is yet another time the dragon age servers are down just in a different way. It was working just fine a couple of days ago and now as you have described, it's as if I don't have a dragon age keep account at all. It just directs me to the default stage.

XReaperOwlX
5 years ago
It was working a couple of days ago you say?
- EA_Kent
  Community Manager
  5 years ago
  Thanks for the updates!
  
  There are some other troubleshooting steps we can try which might help with this. I'd recommend checking out the steps posted here when you've got the chance to see if that helps:
  
  http://www.princessstabbity.com/old-bsn-sync-troubleshooting
  
  Those are steps that were found by some members of the Dragon Age community. Let me know if that helps with the issues you've been seeing. Thanks!
  
  /Kent
GeraldLB
5 years ago
Mine stopped working in 2016 , but I still have not gave up trying to get it fixed yet lol