Forum Discussion
Hey, I wanted to follow up on this thread to see if you continue having issues with the game! Apologies for not responding sooner on this one!
Cheers!
- EA_Shepard2 years ago
Community Manager
@Kazuga19 The images you attached indicate that the game was obtained through EA Play. The message you get that the game costs money shows that either the account doesn't own it, or the game was played through EA Play, and the subscription ran out.
Games cannot be removed from your library unless they were played through a subscription, or EA Play removed the games from the subscription.
The only other reason would be the player is logged into the incorrect account.
If you owned the game (with a purchase, not EA Play) while playing in Origin, it would not make you pay to play it as per your screenshot.
Were the games purchased through Origin when you first started, or from a code you used in Origin or through EA Play?