@Anna_Hideyuki What other steps have you taken to try fix the problem? Can you try reinstalling the game with administrator privileges? To avoid redownloading all the files make a backup copy of the game installation folder to your desktop or anywhere else (by default it's under C:\Program Files (x86)\Origin Games). Uninstall the game after making the backup. Now exit Origin. Right-click on your Origin shortcut and select Run as Administrator, enter administrator password and/or click Yes on the prompt to allow the application to make changes. Now copy the backup folder back to its original location, and after this has completed click to Download the game in Origin once more. It should verify existing files. Once this has completed successfully you can delete the backup folder from your desktop or wherever you copied it to. Finally run the game again and check if you are now able to create saves.