Community Manager@EA_ShepardWill let you know how it turns out.
Still unauthorized and also old account is still there...thought merger meant it would go away?
Community Manager@Aria1 I kind of expected it to happen. Go into the documents folder or wherever you have the DLC installed and delete all of it. Then repair the game and redownload it.
With mergers since it's all technically now on a different account, it needs to authorize the right download. The PC could be seeing the license and servers trying to activate something you don't own.
This is was a big thing years back. Way before the EA app. What I do is I use a registry cleaner. You don't have to but if there is one you use, delete everything and clean the registry before you reinstall it over.
Your PC, unless cleaned out, will try to use the registry to validate those files and if you don't own them or the account doesn't any longer, you will get an error.
Community Manager@Aria1 , When you launch the game, are you logged in from the settings?
You will see this under "Options" and "Accounts"
Also, do you have more than one drive? I can't remember if I asked it. If so, can you download the game and the app to the other drive?
Community Manager@Aria1 And now both are on the same drive?
Have you tried to set up a new Windows account to test it on yet? The account itself is fine which indicates an install or folder issue. I had someone look over the account a few times, and even though I cant log in as you and test it, we need to see if it may be a Windows account issue, or if something is not recognizing the install.
Realistically that error happens only for a couple of reasons, and the account is no longer one of them.
Community ManagerCommunity ManagerWell things did not go as expected, I did the download option of windows 11 with the understanding I could install at my convenience. However windows did a update and on restart decided to update to 11 on default drive, so yeah that happened at this point going to give this as rest for a bit.
@EA_Shepard Wanted to thank you for trying to help you went above and beyond, not sure how I would go about closing this thread guessing that is something you will have to do?
Thanks Again,
Kara
Community Manager
