Forum Discussion

2 years ago

[EA app] Dragon Age 2 DLC Cannot Authorize Error

Hello anyone who still happens to be around supporting this game. I bought DA2 back in 2012 and apparently missed out on the free DLC bundle that went around on Origin when EA made the DLC free. ...

Aria1

2 years ago

@EA_Shepard If by both you mean EA app and the game install then yes, as for installing another windows 10 for testing..would windows 11 update serve the same testing purpose?

EA_Shepard

Community Manager

2 years ago

Hi @Aria1, Depends on the update itself. Normally no because IF the Windows account you are on is the issue, creating a new admin one does what it should. So, instead of saying, wipe the game, DLC, EA app, registry cleaner, clear temp folders, and wipe everything like it never happened, creating a new admin account would be like reinstalling Windows over and saving you all that time! I know it's bugging you, but it's really bugging me now too!

Aria1
2 years ago
@EA_Shepard Sorry for delayed response, I work all week and don't really mess with this issue until days off.

Anyway I can see the logic in trying what you suggest, but may be a bit before I feel comfortable enough to try it. Are there any other options I might try before resorting to the dual boot option.
EA_Shepard
Community Manager
2 years ago
Hi @Aria1, I get it not everyone is comfortable with it. The other steps that can be suggested that won't delete anything or change settings would be a new Windows account or logging into an entirely different machine and downloading it. That def ensures you rule out the account which should not be an issue. I do know that a reinstall of Windows fixes it but that is due to it basically doing the steps above with a new Windows account. Something on that Windows account does not like the install or old files it is reading.
Aria1
2 years ago
@EA_Shepard So as a compromise as I want to try windows 11 anyway will be using that for duel boot. Hopefully ea app plays well with windows 11?
Will let you know how it all works out once I do the install etc, talk to you around monday or so.
Aria1
2 years ago
Well things did not go as expected, I did the download option of windows 11 with the understanding I could install at my convenience. However windows did a update and on restart decided to update to 11 on default drive, so yeah that happened at this point going to give this as rest for a bit.
@EA_Shepard Wanted to thank you for trying to help you went above and beyond, not sure how I would go about closing this thread guessing that is something you will have to do?
Thanks Again,
Kara
EA_Shepard
Community Manager
2 years ago
Hi @Aria1, That has happened to me before and I had to do a re-reinstall to the right drive so I completely understand. It can be a hassle to do this over and over.

You are most welcome! If you give it another go, just message on here. I never really close these unless its like a year or so old so you are good!