Forum Discussion

Anonymous

8 years ago

first Pride demon crash

Has anyone found a solution to the crashes on Dragon age inquisition?. I am so disappointed in this game. took me a day to work out how to actually get the darn thing to load. I had to read throug...

dragon age inquisition

EA_Blueberry

Community Admin

8 years ago

Hey @luv1another

Sorry to hear it's crashing on you, I know from personal experience it's frustrating to deal with. Let's see if these steps fix this for you.

Check to make sure your drivers are up-to-date. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
Uninstall Origin and re-download/install the latest version: https://www.origin.com/usa/en-us/store/download
Try lowering your resolution settings from the in-game settings menu

Hope that helps you out. Good luck!

Anonymous

8 years ago

@EA_BlueberryThanks for the reply, did all that and it didn't help. It freezes after the pride demon is dead and it goes through a scene of people covering their eyes.then freezes on the card page took a couple photos with my phone as I cant do anything on laptop when it gets to the page even task manager wont come up so I have to just close my laptop.

EA_Blueberry
Community Admin
8 years ago
Thanks for getting back to me @luv1another

Looks like there are a couple other threads on this as well where some other Dragon Age players found workaround solutions for this. Can you let me know if those help out at all?

#1 https://answers.ea.com/t5/Dragon-Age-Inquisition/Game-crashes-after-pride-demon-fight-at-the-beginning-everytime/td-p/4010545

#2 https://answers.ea.com/t5/Dragon-Age-Inquisition/Crash-after-first-Pride-Demon/td-p/4029685

It looks like you have DirectX 12 installed. I've seen some success from others by going back to DirectX 11 or rolling your video card driver back to the previous state and then re-downloading the newest one.

I'm very sorry this is happening to you! Please keep us updated in the thread and good luck.
- Anonymous
  8 years ago
  @EA_Blueberryso I have spent all afternoon trying to fix this...you cannot uninstall DX12 only repair ☹️ so tried that, tried using the window setting and everything else the threads suggested. Nothing is working which is annoying.
  I am now getting this pop up though after the game crashes and my computer wont do anything but running a repair doesnt seem to do anything... I really wish I never laid eyes on inquisition after all the annoyance its caused.
  - EA_Blueberry
    Community Admin
    8 years ago
    It's unfortunate to hear those additional steps didn't work. I think it will be best if we get one of our advisors in touch with you via live-chat or phone so they can walk you through some other steps that should fix this for you. For something like this it's difficult to find an exact solution that will work for everyone because there are so many different types of PC setups out there, so we'll need to try as many steps as we can to see what sticks. We sincerely apologize you're going through all these steps for this game but it's a truly amazing experience once we get in running for you the way it should.
    
    Please reach an advisor at our Help site as early as possible. Contact Live-Support
    
    I wish you the best of luck and hope you enjoy the weekend.