Full particulars of problem and fixes attempted. No available DLCs, bought DLCs will not download - is there anything I have not tried?

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@gabrieltang1985 wrote:

1. There are no entries in the 'available' tab of the 'downloadable content' screen.
2. I can see 4 DLCs that I bought a couple of years ago. They are listed in the second tab. When I try to download them, the download fails at 0%
3. All this was done before and then after patching to v1.5.
4. I have checked that the content updater service is running at all times. It is set to run automatically.
5. Game was bought 2 years ago, as were all the DLCs.
6. Game was bought as disc (hard copy). Game is registered under my account.
7. I was logged in to my account.
8. I tried downloading the DLCs one at a time rather than all at once. This did not help.
9. Have tried reinstalling .netframework 2. Did not help

 

Please let me know if any more information is needed. If you are able to help, it would be much appreciated.

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We are currently investigating the "failed at 0%" issue. 

I'll keep you informed as soon as I get more details.

Thanks,

Eve