People criticized the appearance of default female Hawke. The only thing they got right is the nose. Even the eye color is off. It's best to open the character creator and modify the new default Hawke. A different hairstyle can do a lot.
As for crashes, if you're on PC, right click the game in Origin and choose the repair option.
I find this crash occurs if you're loading an autosave and then selecting default hawke.
Easiest way to get past this, select "Custom Hawke" and then just confirm the default head as your selection.
