Forum Discussion

Elf_valkyrie's avatar
6 years ago
Solved

Game not launching

I just purchased and downloaded/installed the game of the year edition. Origin launches, and I get to the game library, click on play game and the screen flashes to the desktop for 1-3 seconds and I'm back at the play game on the Origin game library. Data will sync with cloud but not launch the game.

DAI has never been installed on this PC before.

There are no mods installed.

I have tried a clean reboot.

Verified files.

Toggled the enable Origin In Game for DAI GotY)

Toggled the enabling of cloud saves.

Made the Origin games (where DAI is located) and Origin exceptions on Avast. Have even uninstalled/removed Avast altogether.

Reinstalled directx and vcredist files in the _installer folder.

Tried launching in Windows 7 compatibility move and as administrator.

Uninstalling DAI and reinstalling.

Nothing has worked and I have restarted the PC several times after trying different methods.

I really don't know what else to do. ☹️

Link to dxDiag:

https://hastebin.com/imagikitiv.makefile

  • mcsupersport's avatar
    mcsupersport
    6 years ago

    This is a laptop, so next step is to make sure your machine is using the 950m video card and NOT the intel HD graphics.  If the machine uses the Intel, it will likely crash or not run, so you should be able to go into Nvidia graphics control panel, and make sure that the Nvidia is the only thing being used with the game.

    Aswhook showing up in DXDiag file could simply be that the logs haven't reset, or been cleared and you are reading the older crashes.  You may also try a clean boot and see if the game starts, as there are several programs that can along with AVG/AVAST cause this issue.

8 Replies

  • +++ WER8 +++:
    Fault bucket 1978411227089580669, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: DragonAgeInquisition.exe
    P2: 1.0.0.0
    P3: 5600f278
    P4: aswhook.dll

    Notice the Aswhook.dll at the end of the copied crash report from your DxDiag file....that is Avast causing issues.

    Don't know what else you may also have, but that report crash and several others were all Avast related.

  • Elf_valkyrie's avatar
    Elf_valkyrie
    6 years ago

    Avast is now uninstalled and avastclear has been used. This aswhook.ddl is still appearing on the dxdiag.

  • mcsupersport's avatar
    mcsupersport
    Hero+
    6 years ago

    This is a laptop, so next step is to make sure your machine is using the 950m video card and NOT the intel HD graphics.  If the machine uses the Intel, it will likely crash or not run, so you should be able to go into Nvidia graphics control panel, and make sure that the Nvidia is the only thing being used with the game.

    Aswhook showing up in DXDiag file could simply be that the logs haven't reset, or been cleared and you are reading the older crashes.  You may also try a clean boot and see if the game starts, as there are several programs that can along with AVG/AVAST cause this issue.

  • Elf_valkyrie's avatar
    Elf_valkyrie
    6 years ago

    Currently having trouble doing a clean reboot go to apply the disabling of features and the laptop stops responding. Then I lost Internet connection and got stuck on flight mode. Going to do a full reset as other issues have come up.

    What antivurus do you people which is compatable with DAI?

    Will get back to you once my laptop is up and running again. This game is worth the work (have it on PS4) and I look forward to using some mods on it. 

  • Elf_valkyrie's avatar
    Elf_valkyrie
    6 years ago

    Got it working. Thanks for the advice. Complete laptop reset got rid of the interfering files.

    Mods seem to work okay, got the hair I like, but I am only on the intro part, we'll have to see if others work further on.

    Some mods not working, but only minor ones like black nails. I'm more interested in appearance and companion mods, and connecting to Dragon Age Keep to play with different outcomes of previous games; for some reason, it never connected with my PS4.

    Just need to get used the the keyboard controls.

  • HI there, 

    i have exactly the same problem. All games works perfectly since yesterday. 

    I didnt change anything, but games not launching anymore. Just "origin" window

    will appear again. Im using kaspersky antivirus. I tried everithing what were written

    here, no any change. Frankly, I havent seen anything like this, especially when

    it works before whithout any problem.

    P-