Gamebreaking Support Glitch/Bug

you have a choice when you go to that site that was recommended you can live chat (mine said 60 to 85 min I'd have to wait) have an adviser call you at home but that seems to always be a long wait also or you will be brought back here to this web site all other games I own play on max settings and run silky smooth I know it's not my machine  Nobody should need to do anything to there PC to make this game work but as long as half the people out there deal with this kind of garbage they will claim success and fix the PC issues whenever they feel like it. while I still love this game I myself will be requesting a refund for the company I received the game from as they sold me a product that don't work and they don't seem to care that it don't work. the only response you will receive here is a snotty one such as you received EA Hosts this sight yet it is more reminiscent of Toms Hardware or Tech Net or other such help sight nobody here is required to be nice or for that matter be qualified to give advise anything you do to your machine (workarounds / fixes) as a result of reading this site are at your own risk.