@TalliGrrl ; You're not talking to EA here. You're talking to fellow players.
As @Fred_vdp said above, you need to contact an EA Game Advisor at https://help.ea.com. They are the only ones who can help with account/authorization problems.
@Alandragonbone wrote:
@ThandalNLyman Problem is of course that EA never does actually help... they just do what everyone does these days, take your money and then leave you to sort out your own problems!
I had some very good experiences with EA support just yesterday. It's worth a try at least.
@Alandragonbone; I have opened numerous cases with EA Game Advisors over the years. I won't claim that every rep was helpful, but I'm persistent. Every case has been resolved satisfactorily, but some cases took three different reps before I reached one who understood the issue correctly and could do something about it.
