Forum Discussion

Anonymous

9 years ago

I can't download free DLC Destruction Map

I'm having problems with free Dragon Age inquisition DLC Destruction Map, Origin wants me to enter a code but this is a free DLC and it looks like in my library. I tried everything I can. I cannot co...

dragon age inquisition

FluidPanNerd

Seasoned Ace

9 years ago

Just checking a few things with you.

First, you do have the full game downloaded, correct?

Second, have you checked to see if your region was affected by the removal of the game and refund? (You can just google search this)

Lastly, have you tried starting a ticket with EA support? You can change the area in the top right hand corner to match your region. I know it's not as fast as live chat, but, with some patience, it may be worth it.

Anonymous

9 years ago

Thanks for the reply, I tried to change region too many times, did not work so far. I will try sending a ticket again.

EA_David
Community Admin
9 years ago
@kotobank147 How does the issue manifest exactly? You should be able to grab Destruction (and Dragonslayer) from the Extra Content menu for the game. Can you download Dragonslayer(the other free pack)?

Click on your DAI in your library in Origin, then the Extra Content tab. Scroll down and try to add them from here. If this doesn't work, how exactly does it fail?

Thanks.
- Anonymous
  9 years ago
  @EA_David:I bought the standart edition and I also have Origin Access. When I click download for Destruction Map DLC, Origin wants me to activate the DLC, requires a key. I already own the game, though. I tried to re-enter the game key, but it did not work. I sent a ticket, they told me to re-install the game, but it still does not work. The DLC does not even show up in my library, as seen in the image.
  
  Please help me, I can't play with other people unless I have this DLC.
  http://imgur.com/a/c13eU
  
  Here is the error message I get when I click Destruction DLC for download: https://imgur.com/a/qzjIg
  - EA_David
    Community Admin
    9 years ago
    @kotobank147 Thank you for the extra info. I take it that this content worked ok before you grabbed EA Access? It appears that you started to play DAI with the trial, could you access this content after you upgraded to the purchased game?
    
    It's possible that we're looking in the wrong place and there's just a local caching issue, can you try the cache clear steps detailed on this page?
    
    https://help.ea.com/en-us/help/origin/origin/origin-my-games-list-is-blank/