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mharber-ms's avatar
mharber-ms
4 months ago

I purchesed the game, but I am showing on my profile that I have it from EA play

I purchased Dragon Age: Inquisition from a 3rd party vendor, when Origin was still a thing. I have been having computer issues, so I had to start from scratch and build a new PC. I use separate SSD's to store all of my personal data, so I can keep it when Windows needs to be reset. I have the receipt for the game, yet EA only recognizes my game as a game through EA play, because I have Microsoft Game Pass. Is there some way that I can get my games that I paid retail for to show on my EA account as full purchases?

I was going to include the invoice, but I have it in .pdf format and that was not allowed. I was shown a notification of the acceptable file types, with .zip being on the list, so I compressed it to a .zip file, and it still says "Unsupported extension type". If anyone needs to see the invoice, I can email it.

dragon age inquisition

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  • GawgPorkChop's avatar
    GawgPorkChop
    Seasoned Vanguard
    4 months ago

    As Hero said, need to know the "third party vendor."

    If you mean Steam, there is a post at the top of this section specifically for Steam users issues.

    Don't see what MS game pass could have to do with it. Rather confusing question TBH.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @mharber-ms 

    Hey there! Just checking in to see if you're still running into any issues with the game. If you need a hand with anything else, feel free to reach out.

    Thanks!

  • GawgPorkChop's avatar
    GawgPorkChop
    Seasoned Vanguard
    4 months ago

    I just started this game bought on sale from EA a while back (Game of the Year edition Only 580yen which is around $5 US. Some sale in August 2024)

    Wow! what a game. No problems running it. It's also beautiful and so far loving the game play.

    I had no idea what I was missing out on. Still it all worked out well. Game of the Year edition with Free DLC, on sale; plus I reckon I've got  80 or more

    hours of great gaming ahead.

    Happy customer, and to think I almost forgot about it sitting in my library.

    I hope it works out for you OP. It's well worth it!!

    Let us know if you got it working/activated. If not, EA-Shepard, Hero, can likely help you get it sorted.  Don't give up!!

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