[INFO] DA:I Troubleshooting & Workarounds
We are tracking some issues currently affecting Dragon Age: Inquisition. Many of these have workarounds or solutions, so please check below to see if any of these describe your issue:
[PC] Rubberbanding in Multiplayer
- Do not alter the command line in the game's properties with any unofficial workarounds. Doing so may prevent the game from performing as it should.
- Specifically, we have seen reports of players experiencing this after they had used the "60fps cutscene fix" that has been going around. The FPS fix doubles the simulation rate, which doubles the network traffic volume between clients. If your internet is at the limit of what it can handle, it can tip you over into seeing more rubber banding. Rubber banding is caused by insufficient available bandwidth, or a high packet loss rate, which also effectively lowers available bandwidth. Please try undoing/reverting that, as this appears to be the main cause for the rubberbanding behavior in Multiplayer.
[PC]Saves from the Keep not importing
- Most likely caused by not being fully signed into Origin or BioWare servers due to anti virus or using VPN to access the game. Try disabling anti-virus software for Origin or logging in with VPN.
- If you have set up your Keep on the wrong Origin account, learn how to fix it here.
[PC] Black screen interrupts play
- If you're encountering a black screen issue, you can toggle into windowed mode by hitting Alt+Tab which should let you continue playing.
[PC] Black screen after character creation
- Please make sure that your computer meets the system requirements.
- Force your game to launch in windowed mode by following the steps in this post.
- If your game loads fine into the menu, you could also hit ALT+ENTER while in the game, as this will also place your game into windowed mode
Deluxe Edition not granting Sound Track
- The issues that we were seeing should be resolved. Check here for how to access the soundtrack: https://www.dragonage.com/en_US/media/soundtrack
[PC] Origin not downloading bonus content after installing game
- Once the game is installed, Origin might not download the deluxe content, even if you force download it. The workaround is to force-quit Origin and relaunch.
[PC] AMD Mantle not working due to out-of-date drivers
- Resolved: You will need to update your AMD Catalyst drivers to 14.11.2 beta version.
[PC] DirectX Crashes
- If you are having DirectX issues with Dragon Age Inquisition and you have an AMD Radeon graphics card, please update to the AMD Catalyst 14.11.2 beta driver.
- We are aware of issues with certain NVidia graphic cards and we are working with NVIDIA on a solution.
- If you encounter a crash followed by DirectX errors, please make sure you have up to date drivers and your PC meets minimum spec. We also recommend not using an overclocked GPU.
[PC] Player blocked after character generation & opening cutscene
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Here a few tips to help circumvent the issue while the Dragon Age team is working on resolving it:
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Do not alter the command line in the game's properties with any unofficial workarounds. Doing so may prevent the game from performing as it should. Next be sure to download the latest drivers for your graphics card and turn down your graphical settings.
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If you’re still encountering errors after performing these steps, please post a DXDIAG of your computer to help us diagnose the problem.
[Console] War Table Operations Bug - bugged duration times to complete operations from the war table
- Please make sure that the date and time is correct in your console's settings.
[PC] Error 0xc000007b when starting the game
- Download and install the Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
Dragon Age Keep - Tutorials & How To
With the release of Windows 10, we see more issues related to graphics drivers. It is recommended to completely remove your Windows 7/8 graphics drivers and install the latest Windows 10 drivers from the website of your GPU manufacturer.
To perform a clean install, go to the control panel by right clicking the start menu button and clicking 'control panel'. Then go to 'uninstall a program' and uninstall all software from either Nvidia or AMD (depending on what you have).
Then install the latest Windows 10 drivers for your GPU.