Forum Discussion
BioWare actively communicates with the community, but not on this forum. You can reach them on their own forum and Twitter.
That said, communication was more active when Chris Priestly and Jessica Merizan worked for the company. Other active BioWare eployees, like Jesse Houston and Christina Norman, have also left the company. Alan Schumacher is quite active on the forums, and David Gaider and Mike Laidlaw (respectively lead writer and creative lead of the Dragon Age series) also spend a lot of time talking to the community.
But as I said, they don't that here. This forum is strictly for the community.
Just to reply briefly ... I've been on some of the other sites in past years for earlier versions of DA, and I've never been overly impressed with the overall commitment to qualitative & timely bugfixing and communication regarding same. In all fairness, and speaking as a former auditor, the responsibility for such things more often than not rests with upper management & the level of effort/budget/manpower they assign, rather than with the hardworking people that get paid to actually man the trenches (some of whom have since moved on to greener pastures, according to your post).
Ok, back on topic. Sorry for the soapboxy aside ... just wanted to vent a little and sprinkle in a little big picture for the youngins. I miss having the ability to fix things directly.