The DxDiag shows Intel graphics as the primary display adapter. EA's games don't always switch to the dedicated GPU. If you haven't already, make sure you're forcing the game to run on the AMD Radeon GPU.
More info here:
Also, the AMD cards WILL freeze your games if you do not update the drivers. I had the exact same problem with Ubisoft's Watchdogs 2. But once I updated the drivers, all was well and it never froze again.
The Radeon software screenshot shows that a new driver is ready to install. I'd say give it a shot, preferably as a clean installation when the option presents itself.
@Midevil_Chaos wrote:
Also, the AMD cards WILL freeze your games if you do not update the drivers.
Not as a rule. There are cases where a game runs better if you roll back to an older version.
There are older drivers for this GPU on the AMD website, but unfortunately they don't go back as far as the game's release.
Ok so I updated AMD to 20.7.2. As you suggested, I did a clean install - I completely uninstalled AMD, then reinstalled it at 20.7.2. I also realized I forgot to include I play with an Xbox One controller and bluetooth headphones. Thinking those may play some role, I just tried playing the game using keyboard and mouse and without headphones but unfortunately, it still crashed on me three times in a row.
Is there anything else I can do? I'm really disappointed I haven't been able to get this working, given my rig meets the minimum - and most of the recommended - specs for the game.
Ok! So I attempted to switch the graphics card in AMD per the link you provided. Unfortunately, my version of AMD Adrenalin doesn't contain the "Switchable Graphics" feature anymore - see the attached screenshot. I did some quick googling and it looks like they removed that function from recent updates to the application.
Another thread online discussed using graphics settings, under the display settings on windows, to specify graphics chips for certain applications. I used that to specify my "High Performance" graphics chip - the AMD R9 - for DAI, see the second attached screenshot.
I was really hoping that would fix the issue. Unfortunately, I just booted the game up twice and had two subsequent hard freezes within five minutes of gameplay. The problem is persisting unabated.
Any other ideas?
What AV and anti-malware software do you use? That can have an impact as well.
