Ok so I updated AMD to 20.7.2. As you suggested, I did a clean install - I completely uninstalled AMD, then reinstalled it at 20.7.2. I also realized I forgot to include I play with an Xbox One controller and bluetooth headphones. Thinking those may play some role, I just tried playing the game using keyboard and mouse and without headphones but unfortunately, it still crashed on me three times in a row.
Is there anything else I can do? I'm really disappointed I haven't been able to get this working, given my rig meets the minimum - and most of the recommended - specs for the game.
You could repair the game in Origin (right click the game to find the option). On Steam this is called "verify integrity of game files", which is somewhere in the properties. This will check your game files against the database and fix corrupt files.
It's also a possibility that the game behaves unpredictably on laptop hardware. BioWare used to include a disclaimer in their system requirements saying that laptop GPUs are not supported. They didn't do that with DAI, though.
If you suspect the GPU is at fault, you could send a bug report to AMD and they can have a look at it.
Could you list your specs using pcpartpicker? I'd like to see how similar/dissimilar it is to my build. It could help. Plus any AV/Antimalware.
@Midevil_Chaos wrote:
Could you list your specs using pcpartpicker? I'd like to see how similar/dissimilar it is to my build. It could help. Plus any AV/Antimalware.
The OP mentions McAfee web advisor in Chrome, but I wonder, does this come with a regular antivirus program as well?
A clean boot could help point to interference by third party applications: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
I can build my laptop on pcpartspicker if it's helpful but my laptop is the lenovo ideapad y700 with all the original parts - I haven't updated or changed anything out. https://www.lenovo.com/us/en/laptops/ideapad/ideapad-y700-series/Ideapad-Y700-15/p/88IPY700618
I did a clean boot before my original post and it didn't seem to help. As you can see in the attached screenshot, I've left most programs disabled at startup, aside from a password manager program.
I just went through the list of applications under "Add or Remove Programs" and saw that McAfee Web Advisor was installed on my computer. I uninstalled it. The only other AV program I have is SuperAntiSpyware, but real-time detection is turned off for that. I also verified the game files through steam and it found no issues.
Just booted the game up again and still had it freeze, requiring a hard reboot.
