Could you list your specs using pcpartpicker? I'd like to see how similar/dissimilar it is to my build. It could help. Plus any AV/Antimalware.
@Midevil_Chaos wrote:
Could you list your specs using pcpartpicker? I'd like to see how similar/dissimilar it is to my build. It could help. Plus any AV/Antimalware.
The OP mentions McAfee web advisor in Chrome, but I wonder, does this come with a regular antivirus program as well?
A clean boot could help point to interference by third party applications: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
I can build my laptop on pcpartspicker if it's helpful but my laptop is the lenovo ideapad y700 with all the original parts - I haven't updated or changed anything out. https://www.lenovo.com/us/en/laptops/ideapad/ideapad-y700-series/Ideapad-Y700-15/p/88IPY700618
I did a clean boot before my original post and it didn't seem to help. As you can see in the attached screenshot, I've left most programs disabled at startup, aside from a password manager program.
I just went through the list of applications under "Add or Remove Programs" and saw that McAfee Web Advisor was installed on my computer. I uninstalled it. The only other AV program I have is SuperAntiSpyware, but real-time detection is turned off for that. I also verified the game files through steam and it found no issues.
Just booted the game up again and still had it freeze, requiring a hard reboot.
@Fred_vdp Most likely. I can't imagine most people installing random apps like that lol. But, what surprises me the most is the graphics card, which according to poweruptech, is like 6 years old. I do wonder if using an older driver might work? As DAI came out 6 years ago. It could just be a driver issue, freezing up the PC? Back then, AMD wasn't a titan as it is now.
@Armagedon98 You certainly have an older laptop. I am not familiar with integrated graphics much. But, I know now they are pretty decent (a gamer colleague of mine games using an integrated one). I am wondering if trying to use the integrated graphics could work(?) Otherwise, I wonder if rolling back the drivers for the AMD graphics card may work better in this case, as your laptop is older. Not sure if that would be the wisest solution though.
@Midevil_Chaos wrote:
I am wondering if trying to use the integrated graphics could work(?)
It might be a good exercise to run on the Intel IGP just to see if the game would still crash. I wouldn't suggest playing the game like that, but if the game doesn't crash, we can be sure the AMD GPU is the culprit.
@Fred_vdp Indeed. Hopefully the OP can let us know if it works or not.
Hey all - sorry for dropping off. Work picked up and I didn't have time to futz with my PC for a few weeks.
I have tried running the game several times over the last week. Consistently, I can run the game no problem on the integrated intel graphics card. Loading times are slow as hell but I can actually play the game! Every time I run it on the AMD performance card, even at the lowest possible graphics settings, the game crashes within five minutes.
So it seems pretty clear the AMD card is at fault. What's the next step? Back installing to an old driver? Filing an error report with AMD?
Thanks again for all the help here.
@Armagedon98 wrote:
Every time I run it on the AMD performance card, even at the lowest possible graphics settings, the game crashes within five minutes.
Hopefully the GPU isn't just broken, because that would leave you out of options.
In your first post you mentioned that you already uninstalled your drivers entirely. Was this with AMD's own uninstaller or did you use DDU by Wagnardsoft? I would definitely recommend it if you haven't already.
It might also be a heat issue, though typically I would expect the PC to shut down instead of freeze. Still, if nothing else works, you should screw it open and remove any dust buildup. A can of compressed air could be useful.
