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Armagedon98's avatar
6 years ago

Inquisition Freezes Entire PC, Unplayable after Attempted Fixes

Hello all - I recently bought DAI on Steam and have been playing it on and off throughout the last week. I have faced the recurring issue that Inquisition crashes mid-game: my computer freezes entirely and I have to restart. 

Previously, it had happened intermittently and while I might have to reboot my computer a couple of times in a play session, I'd be able to eventually go for a few hours without a crash. Today though, it has consistently crashed within five minutes of starting gameplay, about ten times so far. Each time the computer freezes entirely and I have to do a hard reboot.

Here are my computer specs https://hastebin.com/esayidiwaj.makefile

I have already disabled the steam in-game overlay, done a clean reboot to disable any other overlays, turned off windows security real-time scanning, added an exclusion for the Dragon Age Inquisition folder in Windows Security, turned off McAfee WebAdvisor in Chrome, uninstalled my AMD drivers entirely before reinstalling to 20.4.2, and set the game to start in compability mode for Windows 8. Nothing makes a difference, the game continues to crash. 

I am not sure what else to do at this point to make the game playable. Are there any suggestions? I meet minimum specs - my computer has two graphics cards (Intel and AMD) and both an SSD and HDD. DAI is installed on the SSD right now.

15 Replies

  • Midevil_Chaos's avatar
    Midevil_Chaos
    Seasoned Veteran
    6 years ago

    @Fred_vdp Most likely. I can't imagine most people installing random apps like that lol. But, what surprises me the most is the graphics card, which according to poweruptech, is like 6 years old. I do wonder if using an older driver might work? As DAI came out 6 years ago. It could just be a driver issue, freezing up the PC? Back then, AMD wasn't a titan as it is now.

    @Armagedon98 You  certainly have an older laptop. I am not familiar with integrated graphics much. But, I know now they are pretty decent (a gamer colleague of mine games using an integrated one). I am wondering if trying to use the integrated graphics could work(?) Otherwise, I wonder if rolling back the drivers for the AMD graphics card may work better in this case, as your laptop is older. Not sure if that would be the wisest solution though.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    6 years ago

    @Midevil_Chaos wrote:

    I am wondering if trying to use the integrated graphics could work(?)


    It might be a good exercise to run on the Intel IGP just to see if the game would still crash. I wouldn't suggest playing the game like that, but if the game doesn't crash, we can be sure the AMD GPU is the culprit.

  • Armagedon98's avatar
    Armagedon98
    5 years ago

    Hey all - sorry for dropping off. Work picked up and I didn't have time to futz with my PC for a few weeks.

    I have tried running the game several times over the last week. Consistently, I can run the game no problem on the integrated intel graphics card. Loading times are slow as hell but I can actually play the game! Every time I run it on the AMD performance card, even at the lowest possible graphics settings, the game crashes within five minutes.

    So it seems pretty clear the AMD card is at fault. What's the next step? Back installing to an old driver? Filing an error report with AMD?

    Thanks again for all the help here.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    5 years ago

    @Armagedon98 wrote:

    Every time I run it on the AMD performance card, even at the lowest possible graphics settings, the game crashes within five minutes.


    Hopefully the GPU isn't just broken, because that would leave you out of options.

    In your first post you mentioned that you already uninstalled your drivers entirely. Was this with AMD's own uninstaller or did you use DDU by Wagnardsoft? I would definitely recommend it if you haven't already.

    It might also be a heat issue, though typically I would expect the PC to shut down instead of freeze. Still, if nothing else works, you should screw it open and remove any dust buildup. A can of compressed air could be useful.