I decided a few weeks ago that I would replay the dragon age trilogy. I've finished origins and I'm really close to finishing 2. Within that time, I've tried multiple times to get onto the keep. And it seems to just not work. I have: Tried on different browsers Tried incognito mode Tried incognito mode on different browsers as well (edge, opera, Firefox) Reset browser cache I have also waited for about 3 weeks, maybe more to see if the error would fix itself I am personally at a loss for things to do, any help would be appreciated!

I'm also having this issue, which is double fun considering that I was perfectly able to log in to the site several days previous and currently my daughter can access her account via her laptop (on the same internet connection) just fine. It's been a little under a week since I've been able to access the keep at all.I have reset our internet connection, tried different browsers (both Firefox and chrome), attempted to log in via my cellular data on my phone, attempted again on my workplace wifi on same phone, and even had my daughter attempt to access the keep via my account on a separate browser on her laptop ( as to not lose her own current connection in case it -is- ip related). None of these attempts produced anything other then the connectivity error posted above.

I'm having the same issue, if anyone has a solution, please let us know! It was working fine a couple weeks ago.

Hi @Dodgymcdermot, Would it be possible to try and sign in using a different internet network and check if this continues?

@EA_Illium Hey! still seems to not be working. Same error

@EA_Illium If you have any other ideas, that would be fab!

Dodgymcdermot

1 year ago

[Keep] - Oops! An error as occurred. Please refresh the page and retry.

I decided a few weeks ago that I would replay the dragon age trilogy. I've finished origins and I'm really close to finishing 2. Within that time, I've tried multiple times to get onto the keep. And it seems to just not work. I have:

Tried on different browsers
Tried incognito mode
Tried incognito mode on different browsers as well (edge, opera, Firefox)
Reset browser cache
I have also waited for about 3 weeks, maybe more to see if the error would fix itself

I am personally at a loss for things to do, any help would be appreciated!

dragon age inquisition

39 Replies

Dodgymcdermot
1 year ago
@EA_Shepard Hey! As of right now the keep seems to be working perfectly for me! Thank you for all of your help. I've tried on multiple browsers just incase
silveremilyy
1 year ago
@EA_ShepardThe Keep is still not working for me (same "error occurred" message), although I did get the white screen and {"error":"invalid_request","error_description":"redirect_uri is invalid","code":102111} upon logging out, which was mentioned earlier in this thread. I don't recall getting that error previously.

I appreciate your hard work.
Dodgymcdermot
1 year ago
@Dodgymcdermot It did work, anyway. Same error again
EA_Shepard
Community Manager
1 year ago
Hey, all

Are you getting the oops error when you log in, or when you go to a certain part of the keep? I logged in just now on 2 browsers on and off a VPN. I did not get any error message so I hope it is working for most.
silveremilyy
1 year ago
@EA_Shepard Both. As soon as I hit the "proceed" button, the loading screen pops up before I get the "oops" message. If I try closing out the message and going to any other part of the side with the side bar, the same message still pops up.
cmessaz
Rising Newcomer
1 year ago
Hello!
I've been experiencing this very issue for a long time now, probably close to a year, and I have a thought. I've played the Dragon Age games on and off for years, and I have also allowed several family members to use my PC to play them as well. The last time I was able to log in, there were a lot of characters in my keep. Could it just simply be that there are too many toons on certain accounts and it times out trying to load them?
I ask because my daughter now has her own copy of Inquisition, and a fairly new account, and she has no trouble getting into the keep. I've tried every solution that I could find online and nothing works. Is there any way to delete character data?
OutofSerotonin
1 year ago
@EA_ShepardSo, still getting "Oops, an error occured" message, and and invalid redirect when attempting to log out, however sometimes refreshing redirects to "https://dragonagekeep.com/jsdata/" with a bit of code that reads:
<html>
<head>
<script type="text/javascript">
if(window.opener) {
window.opener.location = '/en_US/account-check';
window.close();
} else {
window.location = '/en_US/account-check';
}
</script>
</head>
</html>
EA_Shepard
Community Manager
1 year ago
Hey, Everyone

Reached out to some folks on the Keep. They are going to be taking a look at it on their end and see what all they can get done. With support being so limited with the Keep, it may be a bit before it gets updated.

Eyes are on it again though, so hopefully here soon they let me know what we can do for it.
silveremilyy
1 year ago
@EA_Shepard Thank you!