Forum Discussion

2 years ago

Solved

[Keep] Internal Server Error 500

Hi there! So I was just finishing my DA2 playthrough to get ready for the new incoming DA, and I've been using the Dragon Age Keep website to get my decisions recorded (as I'm planning on doing sever...

dragon age inquisition

Anshal0n
2 years ago
Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.
it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!

EA_Shepard

Community Manager

2 years ago

Hey, @Anshal0n, As of this morning, are you still getting that 500 error when you attempt to log into the store?

Anshal0n
2 years ago
Hi there,
The EA Store seems to work fine (I can login into the EA site and app without issues), but the issue is with the Dragon Age Keep website. It still shows the same error and still cannot use it.
- Anshal0n
  2 years ago
  Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.
  it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!
  - EA_Shepard
    Community Manager
    2 years ago
    @Anshal0n wrote:
    
    Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.
    
    it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!
    
    Right on! There is a ticket for it since there are a few issues, so I can add this to it but I am glad it is working for you now!