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Anshal0n's avatar
Anshal0n
9 months ago
Solved

[Keep] Internal Server Error 500

Hi there! So I was just finishing my DA2 playthrough to get ready for the new incoming DA, and I've been using the Dragon Age Keep website to get my decisions recorded (as I'm planning on doing sever...
dragon age inquisition
  • Anshal0n's avatar
    Anshal0n
    9 months ago

    Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.

    it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
9 months ago

Hey, @Anshal0n, As of this morning, are you still getting that 500 error when you attempt to log into the store?

Anshal0n's avatar
Anshal0n
9 months ago

Hi there,

The EA Store seems to work fine (I can login into the EA site and app without issues), but the issue is with the Dragon Age Keep website. It still shows the same error and still cannot use it.

  • Anshal0n's avatar
    Anshal0n
    9 months ago

    Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.

    it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!

    • EA_Shepard's avatar
      EA_Shepard
      Icon for Community Manager rankCommunity Manager
      9 months ago
      @Anshal0n wrote:

      Updating: I tried opening DAKeep from another browser and I saw there was no 500 error and I could enter without issues, so I deleted cache/cookies in the website and it worked. No more errors and working fine as should be.

      it was a relief to know the solution was that simple this time haha. I hope this works if someone has the same these days. Cheers!

      Right on! There is a ticket for it since there are a few issues, so I can add this to it but I am glad it is working for you now!

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