Forum Discussion

2 years ago

Solved

[Keep] Loss of Progress After Account Changes

I've been playing Dragon Age since 2004 and have been using Dragon Age Keep to track all my choices from Origins, Dragon Age 2, and Inquisition. Recently, I changed my EA account username and my Go...

EA_Shepard
2 years ago
@Ametri8 There isn't a separate platform account for Origin and the EA app. Origin is the old platform not an account. As it was replaced by the new EA app, it isn't a separate platform.

You cannot delink it. You can change the email you use to log into your EA account, but there is no delink for that. You can only delink consoles, Steam, Epic, etc.

Even changing the main email only changes how you log in, so I am not entirely sure what they had you delink, unless you mean to change the email you use to log into your EA account.

Your Keep data is not associated with Google in any way. Your keep data is linked to the EA account and the game data is linked to that EA account. Google has nothing to do with the keep data nor is it used to link data.

If that data is gone from the keep, you would have to resync it through the replay option, or manually go into the keep and make the decision to import into a world state.

EA_Shepard

Community Manager

2 years ago

@Ametri8

Doing some follow-ups on these issues. As we've not heard back from you in a while, we're hoping that means the game has been working for you and you no longer need assistance. we'll close out this thread here.

If you continue to have issues with the game, please start a new thread, or tack onto an existing one!

Thanks for your post, and safe travels across Thedas!

Cheers!