Hi, I'm having a problem with the dialogue, in that there is none. I've read a few threads where people describe very soft speaking in each ear, but there is absolutely no voice in my situation. I have also read that this is caused by the game playing the voices through a stereo speaker, so if you use surround sound headphones (like myself) this central stereo speaker does not exist but the game tries to play it through that, and thus there being no sound. With my particular headphones I cannot switch to stereo as recommended to fix this issue, but I have stereo speakers in my computer, so surely using them would solve the issue, it doesn't. I have also tried using my stereo earphones, and again, no dialogue. It's not only dialogue in cutscenes, it's ambient dialogue too, all I get are the subtitles and the characters standing there blinking at each other. My specs are: Model: Acer Aspire M5-481T Processor: Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz 1.70GHz RAM: 6GB System: 64-bit Any help would be appreciated.

Have you tried making the change in your Windows Control Panel -- Sound settings? (The "wrong" setting there is the most likely cause of the issue if you're hearing the other sounds in the game.) Below are my settings; 5.1 Surround. Normally, everything works as expected. But when I plug in my Bose headphones to the 3.5mm jack on my speakers' EXTERNAL volume control dongle then Windows doesn't know that I don't have a center speaker. So in that situation any audio it directs to the center speaker is simply dropped. (I discovered this while playing the original Windows Solitaire. I still heard the shuffling of the deck, but lost the sound of cards moved to the stacks.) The jack located on the computer itself was already set to "Stereo", so no problem if I used that one, Here's the Control Panel item I'm talking about: Let us know if changing the setting works. 🤓

@mcsupersport I've tried having all volume options up max, and all muted but dialogue still on max. I'll give deleting the files a shot though

@Fred_vdp I tried setting dynamic range to lowest, to no avail

@mcsupersport moving those two files didn't work unfortunately

@rainintheforest @rainintheforest wrote:To the above user, as I said I cannot change the settings for my surround sound headphones, the 'configure' button is greyed out because they have their own program to configure them in, which does not let me change from surround sound. Every other set of earphones or the internal speakers are already stereo. What brand of headphones are they, what happens if you uninstall them completely, including the special configure program and all associated programs?? Could you post up a DxDiag file(instructions in sticky at top of the forum) so maybe we can look at config of your system a bit....don't know if it will help, but can't hurt.

No voices during dialogue | EA Forums

16 Replies

mcsupersport
Hero+
8 years ago
what options do you show under sounds??

I know I have both various configurations as well as individual sound sliders so I can turn music down, all game and or I think sound effects or dialogue(been awhile since I looked at exactly is there...) . So are your sliders all up maxed, what configurations are available??

You may also try deleting/moving your profileoptions and profileoptions_options files located in your saves folder in users files. These are all the options you have selected in setting up your games video, audio and key bindings. IF they are removed, the game will remake both these files back to stock default files thus it can correct some issues by doing this and hurts nothing other than time to redo all your customizations.
Fred_vdp
Hero+
8 years ago
Setting dynamic range to the lowest works for some people, but if you have a decent audio setup, that's not an ideal solution.

In rare cases the audio files may be corrupted, in which case you should try repairing the game in Origin by right clicking the game in your library and selecting the repair option.
ThandalNLyman
8 years ago
Have you tried making the change in your Windows Control Panel -- Sound settings? (The "wrong" setting there is the most likely cause of the issue if you're hearing the other sounds in the game.)

Below are my settings; 5.1 Surround. Normally, everything works as expected. But when I plug in my Bose headphones to the 3.5mm jack on my speakers' EXTERNAL volume control dongle then Windows doesn't know that I don't have a center speaker. So in that situation any audio it directs to the center speaker is simply dropped. (I discovered this while playing the original Windows Solitaire. I still heard the shuffling of the deck, but lost the sound of cards moved to the stacks.) The jack located on the computer itself was already set to "Stereo", so no problem if I used that one,

Here's the Control Panel item I'm talking about:

Let us know if changing the setting works. 🤓
Anonymous
8 years ago
Approved
To the above user, as I said I cannot change the settings for my surround sound headphones, the 'configure' button is greyed out because they have their own program to configure them in, which does not let me change from surround sound. Every other set of earphones or the internal speakers are already stereo.
Anonymous
8 years ago
Approved
@mcsupersport I've tried having all volume options up max, and all muted but dialogue still on max. I'll give deleting the files a shot though
Anonymous
8 years ago
Approved
@Fred_vdp I tried setting dynamic range to lowest, to no avail
Anonymous
8 years ago
Approved
@mcsupersport moving those two files didn't work unfortunately
mcsupersport
Hero+
8 years ago
@rainintheforest

@rainintheforest wrote:
To the above user, as I said I cannot change the settings for my surround sound headphones, the 'configure' button is greyed out because they have their own program to configure them in, which does not let me change from surround sound. Every other set of earphones or the internal speakers are already stereo.

What brand of headphones are they, what happens if you uninstall them completely, including the special configure program and all associated programs??

Could you post up a DxDiag file(instructions in sticky at top of the forum) so maybe we can look at config of your system a bit....don't know if it will help, but can't hurt.
ThandalNLyman
8 years ago
Yeah, given that there are millions of players who don't have any problem hearing the dialogue, this is obviously an issue caused by the "special" software used by those headphones.
Anonymous
8 years ago
Approved
@mcsupersport The headphones are the Razer Kraken Pro headphones, so they use Razer Synapse for their settings, not control panel (most options are greyed out in control panel). I uninstalled completely, no change. Here is my DxDiag file.
DxDiag.txt30 KB