Having exactly the same problem. I've previosuly played through the game with a custom world save, but upon starting a new game I repeatedly get the message "to import a custom world state log in to dragonagekeep.com". Yet when I go to the keep I'm told that I've already imported by world state. I've tried creating a new custom world state and using that but I have the same problem. Not sure what's causing it but it seems to have stopped working since the latest update.
I am having the exact same issue. Have you found a fix to this?
I got it working by entering multiplayer and backing out. Seemed to fix the connection.
