Hey Everyone,
If you have not already tried, you should be able to access the keep again. If not clear all browser history and cache and you should be able to log in after that.
Community Manager@andypurden Hey, so that error is a tricky one. There aren't honestly that many ways to fix it because the site itself has very little support. There are ways you can try to fix it on your end but ultimately it just ends up resolving itself.
Change your password
Change your email
Clear all cache and history from the browsers
Sign into a new browser on a new device on a completely different internet connection
Delete Windows Temp Files
Optional Registry clean-up
Same on my side. I even tried to use new created account and still gives same results. Are you escalating it somewhere for a fix...?
Community Manager@Rumbyify I got the same error. I will report it but keep in mind with the age of the site, there is very limited support so it may not be looked into right away.
I have the same problem, it was working in the morning, now it's not working
Community ManagerHey Everyone.
I reached out to the team on this one and let them know that the Keep isn't working. As soon as I get info on it, I will let yall know what is happening.
Hi. I know the site is old. I know for some the default state is fine. I know EA has other things they’re working on. What I’m unclear on is this:
Should we just bug out on DA titles altogether?
With supposed upcoming Dreadwolf, isn’t Keep necessary?
For fan base of DA, isn’t the time warranted to fix the issues?
If not, is EA banking on only new players?
Honestly, I’m familiar with how large corporations prefer things. Yet, I can tell you with absolute certainty, customers value service and will pay for it. They do not value irrelevancy. That being said, I realize your time and consideration of the persistent issue, and thank you. Have an awesome week.
