Hey Everyone,
If you have not already tried, you should be able to access the keep again. If not clear all browser history and cache and you should be able to log in after that.
Yeah so no the issue as of today is not solved.
I am able to log in, and I see my default world state from like...years ago. But the moment I try to change anything, including choosing a different world state, it goes into loading mode, and will load until I get the "Oops, An Error has Occurred" try reloading.
This isn't a connection issue or an account issue, what on earth is going on with this website??? (also since there is no analog way to import our saves) I literally can't play Inquisition without having a blank World State...
Community Manager@Zstiegz The world state itself isn't necessary to actually play, just cannot play with the decisions prior games had which is what we want. This issue was resolved. I attempted to log in on three browsers and three different connections and was able to get in.
Can you please clear all browsing history and cache from all browsers that you use and then reset your EA password to something simple and then try again on different connections if you can?
Since you can use any browser this can be on console, PC and mobile devices. This has nothing to do with your connection so we don't need to troubleshoot connection issues since it is a site issue. However, as the issue is resolved, it can be a cache issue or a bad login preventing you from logging in.
This issue has been happening for me as well since August 2023. I've tried everything (clearing my cache, changing browsers, using a different device, using incognito mode, clearing my temp files, etc.) I also spoke with a live EA chat agent who said she would report it but didn't know when it would be fixed. Is this happening for anyone else recently or is it an issue with my account?
As potentially dumb as this solution may seem, it has been working for me the past week.
All week I've been getting Internal error 500 whenever I attempt to "Sign In" on the Keep. I coincidentally logged into ea.com after one failed attempt, while searching the forums, then decided to try one more time. The Keep logged me in with no issue. Every time since, the Keep still gives me the 500 error, and then I go to the main ea.com, log in, and tab back over to the Keep; clicking Sign In sends me straight to the tapestry with no issue.
If I were a betting man, it seems like the Keep's frontline log-in site has some serious issues attempting to connect to ea.com to initialize the username and password section of the login. If you instead open another tab and login on ea.com, tab back over to the Keep's site and hit Sign In, it bypasses the username/password splash and instead connects directly to ea.com to validate your account.
This may not be a permanent fix, but it's working for me as of 13NOV23, and has been for the past week.
Community Manager
@JCPhoenix83 wrote:
As potentially dumb as this solution may seem, it has been working for me the past week.
All week I've been getting Internal error 500 whenever I attempt to "Sign In" on the Keep. I coincidentally logged into ea.com after one failed attempt, while searching the forums, then decided to try one more time. The Keep logged me in with no issue. Every time since, the Keep still gives me the 500 error, and then I go to the main ea.com, log in, and tab back over to the Keep; clicking Sign In sends me straight to the tapestry with no issue.
If I were a betting man, it seems like the Keep's frontline log-in site has some serious issues attempting to connect to ea.com to initialize the username and password section of the login. If you instead open another tab and login on ea.com, tab back over to the Keep's site and hit Sign In, it bypasses the username/password splash and instead connects directly to ea.com to validate your account.
This may not be a permanent fix, but it's working for me as of 13NOV23, and has been for the past week.
We appreciate the details on this. We can forward that over for review. They are still good steps to have especially if they work for you and you are able to get in.
Cheers!
