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Faibelix's avatar
1 year ago

[PC] [Steam] Dragon Age Inquisition randomly Not Launching

I know the original post is a few years old but I've run into the same issue. I played the game for over 80 hours without any issues. Until I tried to start the game a few days ago, since then it's a stroke of luck when it actually works but the majority of the time I run into this issue:

When I press play on steam the game "opens up" and I get a loading screen with the little symbol in the bottom right corner. After a few minutes the symbol disappears,

the game doesn't continue the "start up" process from there and seems to be stuck in limbo. The screen stays black until I force quit the game which is the only time the screen changes, I uploaded a picture of what I see when I close the game.

I have tried most of the solutions already, clean the cache, reinstall the game, run as administrator, cleaning up my PC with one of these cleaning tools, reinstalling both EA and steam, verifying the integrity of the files etc and the list goes on. This isn't even everything I tried. My PC and drivers etc are up to date so at this point I am out of ideas.

Sometimes the game just starts without issue other times this issue occurs and it takes me hours to trouble shoot while hoping I get it to work again. and no particular solution seems to make a difference. With the next dragon age game coming out this year I hoped to finish my dragon age inquisition play through before that but it seems more and more unlikely. Does anyone have any idea of how I can fix this?

Edited thread titel for clarification. Holger1405

6 Replies

  • @Faibelix 

    I moved your post out of the outdated thread into this one.

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • How many save files do you have in your save folder??  I have seen this game have issues with too many saves in the folder, you may try removing all but the most recent or maybe you have a save getting corrupted and causing issues, thus remove a the latest and most of the older and see if it works.  Otherwise let @holger1405 walk you through the very technical diagnostics as they are very very good at it.

  • Faibelix's avatar
    Faibelix
    1 year ago
    @mcsupersport I just checked and removed all the extra saves (and tried to start the game with no saves at all) but sadly enough it didn't make a difference. Thanks though! hadn't thought of that.
  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @Faibelix 

    Download the newest driver for your CPU graphic from Intel. First in the list.

    Download the newest driver for your GTX 1650 from NVIDIA.

    • Follow this manual to the letter to cleanly uninstall all NVIDIA graphic driver components.
    • After the restart, follow the manual again to uninstall all Intel graphic driver components
    • Install the intel graphics driver.
    • Restart the Computer.
    • Install the NVIDIA graphics driver.
    • Test.
  • Faibelix's avatar
    Faibelix
    1 year ago

    Again I'm sorry for the late reply. The notifications go to one of my old emails so I didn't notice and completely forgot to reply.

    But I have "fixed" it. Well I have discovered what caused the issues. Fixed is a big word 😅 I now know how to prevent my game from "freezing"

    It has something to do with my controller and/or Bluetooth headphones. If I turn off my Bluetooth the game almost always works. Which is kind of annoying because my headphones are Bluetooth connected. My controller is always connected by a cable so that's not that big of a deal. (Even though it does happen my game refuses to start unless I disconnect my controller as well) so it's always one of these 2 things.

    So if my game doesn't start I know I have to switch to/from Bluetooth headphones to an other pair or grab my other controller, or switch USB ports😂 It's really strange but at least I got it working again!

    Thank you so much for your help though! If my game breaks again. (Hopefully not!) I will definitely try your solution!

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