@Katatakutan This is how they resolve your issues:
Chat Started: Wednesday, July 06, 2022, 01:37:33 (+0530)
Chat Origin: EN_CH_T1_IG
Agent Ajay M
( 3s ) Ajay: Thank you for contacting EA HELP, my name is Ajay, may I start with your first name please?
( 46s ) Visitor: Romwel
( 52s ) Visitor: Never Received the Collector's Edition Item
( 1m 4s ) Visitor: it is included in my purchase
( 1m 8s ) Visitor: send the code
( 1m 20s ) Ajay: Hello Romwel! Nice to meet you. Hope you're doing good.
( 1m 23s ) Visitor: Katatakutan - [edit: email address removed]
( 1m 57s ) Ajay: No worries. I am here to help you with the missing content information. Let me go ahead and check all the possible solutions for you.
( 1m 57s ) Ajay: I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox.
( 2m 16s ) Visitor: 772542
( 2m 33s ) Visitor: i just need the dazip file on CE promo items
( 2m 43s ) Ajay: Thank you for the information. Give me a few moments while I check up the details for you.
( 4m 19s ) Visitor: TS done
( 4m 32s ) Visitor: i re installed DAO ultimate...no go
( 7m 34s ) Ajay: No worries, let me check that.
( 11m 57s ) Ajay: Thank you for being patient. I'm still checking the detail.
( 14m 47s ) Visitor: okay
( 20m 11s ) Ajay: Thank you for being patient! So I've checked the details of from resources and seems there's no server issue we have for the game is running as intended.
So I would suggest you once go to this forum and perform the steps provided by the community manager and check If you're getting in the game or not.
And If you still face any issue the post under the same thread about the workaround didn't work and reach us back so we can get the report to the game team for the investigation.
https://answers.ea.com/t5/Other-Dragon-Age-Games/DA-O-Collector-s-Edition-Items/m-p/10737467( 24m 47s ) Ajay: Is there anything else I can assist you with?
( 25m 18s ) Visitor: ive been here before
( 25m 30s ) Visitor: why can't i have the dazip file?
( 26m 23s ) Visitor: this no help at all
( 26m 44s ) Ajay: For that you can you through this forum link:
https://answers.ea.com/t5/EA-General-Questions/dazip-files-for-DAO-DLCs/td-p/6786167( 27m 14s ) Ajay: Well, we can only able to assist what could could be possible from our end.
( 27m 18s ) Visitor: that link has been disabled for years!!!
( 29m 0s ) Ajay: Romwel, It would better to post your issue for the dazip file over the forum so the in-game expert and community manager can check that for you who actually have the played the game and have in-game information in order work through these concern.
( 29m 6s ) Visitor: why can't i have the dazip file?
( 29m 51s ) Visitor: this content is paid to origins...and i don't have the time to register to a community forum
( 30m 24s ) Visitor: the content should be coming from you
( 30m 27s ) Visitor: not the forum
( 31m 26s ) Visitor: i can have this transcript uploaded in the forum if that is what you want ? see how incompetent this support is...
( 31m 39s ) Visitor: and also on my social media
( 31m 50s ) Visitor: i have ordered a lot from you
( 31m 57s ) Visitor: even if it is just a legacy game
( 32m 8s ) Visitor: i should be entitiled to what i paid for
( 32m 58s ) Ajay: Alright so I may be on to something here. I think we just might be able to pull something off here so I have been doing this job for a while now and I have some experience with such cases, so got your back here, so I will tell you how this works, now basically EA has a lot of developers out there that are always on the lookout for such anomalies within the game, that's like their sole job. So I have something on my mind just hear me out first.
Now what I will do is I will be taking this as feedback especially for you and I should tell you I am going out of my way to get this done, from my end I will be drafting a proper case for you, will be making proper case notes too so that this catches immediate attention.
( 33m 44s ) Ajay: The key is how you present the case, so basically just leave the rest up to me, like I said I have some experience with such cases, now again I should stress on the fact that there is no guarantee that this will work and neither is it necessary that the team will get in touch with you directly however rest assured they do read everything that has been posted and like I said the key is how you draft the case, which I will do personally.
I've mentioned all the details for the case notes from my end in order so lets hope for the best we would be able to have the some good news in the future and again I really apologize for the issue you're facing but I'll do what could be technically possible from my end.
( 33m 51s ) Visitor: this is NOT re assuring!!!!
( 34m 36s ) Visitor: I PAID FOR THIS!!!
( 34m 46s ) Visitor: IT SHOULD BE INCLUDED
( 35m 0s ) Visitor: SHOULD
( 35m 58s ) Visitor: a simple dazip file is all it takes and you are giving me the run around
( 36m 10s ) Ajay: I can understand and rest assured I've checked that from there's no option we have to add or activate the dazip file from our end.
( 36m 27s ) Visitor: i'm beginning to regret spending on your games...
( 38m 17s ) Ajay: Romwel, I'm doing my best what could be done from my end.
( 38m 30s ) Visitor: no you're not
( 38m 54s ) Visitor: you're giving me false hopes of resolving this case
( 38m 58s ) Ajay: Romwel, it seems you want me to grant you the content even when there's no option from our end to do that?
Or make an option for you over this session?
( 39m 26s ) Visitor: am i speaking to EA customer service?
( 39m 48s ) Visitor: and customer service is referring me to a fanbase forum for resolutions?
( 40m 4s ) Visitor: please...make it official and the world will know this
( 40m 24s ) Visitor: you got my ID and you have my billing information
( 40m 39s ) Visitor: i'm legit
( 41m 31s ) Ajay: Yes, the reason it has been made so the player can post their concern over the forum. And I've taking this as feedback so it can seen by the game team.
( 42m 37s ) Visitor: this is a COMPLAIN! not a feedback...i paid for this and i am entitiled to it...this is not something you can just set aside
( 42m 52s ) Visitor: let me re iterate that I PAID for this...
( 43m 31s ) Ajay: Alright, then I'll report this as bug for you.
( 43m 32s ) Visitor: this is not a resolution!
( 44m 57s ) Ajay: Alright, let me here your opinion over this concern?
( 46m 35s ) Visitor: provide the dazip file DAO_PRC_PROMO_C2
( 46m 46s ) Visitor: it is not an opinion...it is a demand
( 49m 39s ) Ajay: Alright, I'll get the check for you as far I know there's no option we have to grant this specific content but I'll check that for you.
( 50m 35s ) Visitor: you have access to what i purchased and that was part of it
( 1h 1m 44s ) Ajay: I'm still on it.
( 1h 5m 54s ) Visitor: i'm waiting...
( 1h 10m 42s ) Ajay: Alright, so I've double checked the details from the back end team there's really no option we have under the tools to add the dazip file.
So as of now we can report this so the team would look into this issues for not getting the content.
( 1h 14m 19s ) Ajay: Are we connected?
( 1h 18m 0s ) Ajay: Alright, as I haven't received any response for a long time. Please reach us back If you need any help. Thank you for contacting EA Help.
Chat Ended by: Agent
Chat Duration: 1h 17m 59s
Location: null, null, Norway
Wait Time: 3s
