@EA_Shepard It's the disc version for PS4.
I wasn't able to play. This happened after I pressed continue on the main menu. The loading screen with the three cards appeared, and then it was black, like before the game loads before you can play, but the screen doesn't change to the game itself. It just stayed black, and the music stopped playing.
Community Manager@Aj_3684 Gotcha. Just to confirm with you, the disc hasn't been removed, or scratched? Do you have a lens cloth you can wipe the disc with?
Without speculating, have you checked the HDMI cord to the screen? Is it in a place where it can move or wiggle from either the console or the screen side?
@EA_Shepard I checked the disc and it hasn't been scratched or anything but I did wipe it just to be sure.
I also double-checked the cords on the TV and the console and everything seemed fine.
I'm mostly concerned since it was it was working perfectly fine yesterday.
Community Manager@Aj_3684 Appreciate the info, so these are tough because it will be a trial and error type thing getting it to work. These are all the steps you would normally take for issues like this.
Possible Causes
Corrupted Save File: The save file you’re trying to load may be corrupted, causing the game to hang during the loading process.
Disc Reading Issues: Even if the disc appears fine, there might be an underlying issue with the disc reader in your PS4.
Cache or System Glitch: A temporary glitch in the system cache or game data might prevent the game from loading properly.
Game Update or Software Conflict: Check for updates on the game, and on the console just in case there is one.
Troubleshooting Steps
Restart the Console Completely:
Turn off your PS4 completely (do not put rest mode).
Clear cache - Unplug it for two minutes. Plug back in, and test it
Rebuild the PS4 Database:
Boot your PS4 into Safe Mode:
Turn off the console.
Press and hold the power button until you hear a second beep.
Select Rebuild Database from the Safe Mode menu. This will not delete any data but can fix corrupted or fragmented game files.
If you have a backup save or a different playthrough, try loading that save to determine if the issue is specific to your current file.
Clean the Game Disc and Console:
While you’ve already cleaned the disc, try cleaning it again with a microfiber cloth but from the center outward.
Use a can of compressed air to clean the disc drive area of your PS4. This was a big one for me since I have pets
Check for Game Updates:
Make sure Dragon Age: Inquisition is fully updated:
Go to the game icon on the PS4 home screen, press the Options button, and select Check for Updates.
Delete and Reinstall the Game:
Back up your saved data to the cloud or a USB or the online storage management
Delete the game from your console.
Reinstall it using the disc and reapply any necessary updates.
Test Without Internet Connection:
Disconnect your console from the internet and then try loading the game offline. This will let you know if it is a network issue since the game checks for data and the keep data.
@EA_Shepard I don't think it's the disc reader because I tried some of my other disc games and they are working just fine.
I'll try troubleshooting based off what you said and see if anything helps.
Should I also try deleting the game and reinstalling it to see if that fixes the problem?
