Hello everyone, I have on my PS4 and PS5 the DAI data and game saves from 2016. Yesterday I saw on sale in the Store the game and bought it, since when I played that year it was thanks to the PS subscription. When I enter the game, it does not recognize my data and creates new ones. I have tried it on PS4 and PS5 and the same thing happens, as if they were different games. The weirdest thing, for me, is that when downloading the game, a selection screen appears, like when it asks you which version to install of other games (if ps4 or ps5), but the image, name and everything are the same, only one has a lock. If you go to “view product”, it directs you to the one I bought. That is, if they really are a different base game, the one I played, I understand that it no longer exists. Will I never be able to sync my data again? For those of us who played the game back in the day, it would make no sense and I would see it as very unfair, since EA only sells the version I bought. I hope you can help me. Thank you.

@darkpere Hey there!Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.Thanks!

Yes, I still have the same problem. I have contacted EA support several times and I think the only way to get a solution is this forum. I also contacted Playstation and they told me that it was your thing. Together they have been giving me steps but nothing works.No one can tell me if the game that came out in 2014 is really different from the one currently sold and that is why this problem occurs and that is why I will never be able to use my progress.

@darkpere With consoles, there wont be an updated version like a PS5 version because of the age of the game. There is a Game of The Year Edition though that has all the DLC. So the only way it would cause a conflict is if you only owned the base game, and have the GOTY edition installed. As for the saves though, the issue there could be a couple of things. Regardless of the version, your save would say either you can or cant access based on content you own. Do if you don't own a certain DLC you cannot load the game.However, if the save files were on an old console, and you don't have that console, those saves are gone. If they were uploaded to the PS online management (PS cloud), all you would need do is download that data from there. I recently went from PS4 to PS5, installed the game, and all saves were there due to the online storage management being active.The last issue would be if you were simply on an entirely different account. Then you couldn't access them at all no. So if you know you are playing on the same account, I would check the online saves, and see if you can download them.As for the different versions of the game, I would uninstall the game, go to your library, and install the one it says you own. Some have a lock, or a disc, or a PS I believe for their monthly game if you got it during the Monthly game give away they have.

I bought the GOTY Edition because it is the only one for sale on Psstore. The base game I played, almost 10 years ago, was only the base game. They hadn't released the DLC yet. I seem to remember it was monthly game by subscription, but I'm not sure. If I go to my library and look for it, it has a lock on it.Moreover, when you download the GOTY edition, it asks you to select which version you want, and one of the two has a lock (I understand it's the same as the original), but if you enter the info it directs you to the GOTY. That's why my doubt with the versions, because it's as if they were different...being the same game. Same name, same image, same info, but the “Release date” changes.Even when you enter the game and it creates the new save data, the name and image are exactly the same as the saves I have.The Playstation account is the same one I have used all my life.I have the savegames on both consoles and in the cloud.

@EA_Shepard I have made screenshots where you can see that it is as if there were two versions being the same game. You can see in the details, the download size and release date, and the hours played.sorry, my ps5 is in spanish. Ig you need, i can repeat with english text.

[PS4] Unable to load into Dragon Age Inquisition

15 Replies

EA_Shepard
Community Manager
7 months ago
@darkpere Gotcha, so if it was one of the monthly games and you have PS Plus you should be able to access it so it would be considered two different versions on the console. Its an entitlement issue not a game issue. If the save file has data from a different version of the game, it wont work unless you have that version. That, I am afraid, is on the console side, not the game side.
mcsupersport
Hero+
7 months ago
I am a PC player, so pardon if what I ask isn't possible on consoles....but can you just copy the save files to either a backup drive and then transfer them to the proper location for the new game, or do a direct copy from one folder to the other on the drive?? I know on PCs it could be done easily.....
darkpere
7 months ago
@EA_Shepard So I take it from your words that, by playing a version that does not exist at the time, I will never be able to load my saved games? I don't understand it from the point of view of the players...
darkpere
7 months ago
@mcsupersport
Yes, on PC it would have been solved days ago. You change the version of the file by hand and that's it. On consoles this kind of things are impossible.
The basic problem is that the savegames are already where they should be, both in the console storage and in the cloud.
EA_Shepard
Community Manager
7 months ago
So technically, yes, you can do that on a console as well as a PC. The main issue here is two-fold

Does the save file have data on it from a different "version" of the game?
Is the downloaded version the same version as the locked version?

You can download and save files on the console to a thumb drive and get them off the console. However, being that there are two versions on the console, the save file has data on it that the downloaded version doesn't have. This could be anything from DLC, gear, special items, GOTY data, etc.

That isn't info we can see. A locked version on the console only applies to a few reasons - Disc - game version - Monthly game - EA Play sub (this gives the best version)

If you want to access the save that you cannot, you have to own or download that same locked version. That becomes an entitlement issue with the console and the PSN ID not the game or the save itself.

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[PS4] Unable to load into Dragon Age Inquisition

15 Replies

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