Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

Re: Cant download and install DLC. "Download Failed".

Sir, Please allow me to clarify some points for you.

You state

"For those of us who have got things working through our own troubleshooting (for which having the retail discs and local copiers of things has helped immensely) it's not such a big deal"

Allow me to point out to you, sir, that while you, or perhaps even I, are more than technically competent to obtain our own local copies of the DLC this is NOT let me repeat this NOT the agreed upon methodology that was created for users to obtain and install them. The correct and appropriate methodology is via the DLC download screen in program. The fact that this does not currently WORK is a big effing problem. It's a big effing problem because it is Bioware and it's parent company EA games reneging on a financial transaction to provide the paid for DLC in a manner agreed upon by the contractee (the purchaser) and then contractor (EA games and Bioware) to whit... via the aforementioned DLC download screen.

Requiring users to make use of manual download and install IS a big deal... so please keep this in mind.

Next you state.

"

For others, I HIGHLY recommend:

a)  Verifying that all of your authorized DLC is reflected on your player entitlements page on the BSN, then;

b)  Obtaining local copies of everything, including the 1.05 patch, and;

c)  Doing a complete un-/re-install via EA/Origin, then using the local copies of any DLC that didn't get installed automagically."

This is is not a FIX or a SOLUTION. This is a work around. Meaning that you have identified that there is a problem that is interrupting the standard workflow ... the proper methodology that was designed to work... is not working.

The fact that EA games is refusing to fix this in a timely manner (180 days is an unreasonable amount of time) puts them in breach of contract and therefore I think a charge of Wirefraud might well be warranted http://www.law.cornell.edu/uscode/text/18/1343 And that falls under racketeering. They made a promise to provide a service and transacted moneys over wire and are failing to provide the promised service. Hence Wirefraud.

I point this out because it seems to me that you have the mistaken preconception that this issue has been fixed. It clearly has not. And since nothing on my end has changed... it must therefore be a server issue, and therefore EA Games responssibility.

7 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    Oh and just FYI.. who the HELL marked this as SOLVED? This is not solved. The server continues to not download the promised DLC and workarounds do not count as a solution.

    EAGAMES, I'm suggesting you simply roll your DLC servers back to before whatever you did broke this feature. Do that and we'll all be happy.

  • tokinkosh's avatar
    tokinkosh
    New Traveler
    12 years ago

    The server problem is NOT solved!! I can't se any available content, it will noit download any addins I already owned I had to install them manually and after trying all resolutions suggested I still don't get The stone prisoner or return to Ostagar!! Something happened to the server in the past week becuase all was fine before that, could see available content then, could downloaf addins but NO MORE!! Please fix this!

  • Anonymous's avatar
    Anonymous
    12 years ago

    Bumping for the exact same problem. I don't wanna deal with a workaround and shouldn't have to.

    Edit: I downloaded manually. They still don't work for me.


  • @ifuritasfan wrote:

    Sir, Please allow me to clarify some points for you.

    You state

    "For those of us who have got things working through our own troubleshooting (for which having the retail discs and local copiers of things has helped immensely) it's not such a big deal"

    Allow me to point out to you, sir, that while you, or perhaps even I, are more than technically competent to obtain our own local copies of the DLC this is NOT let me repeat this NOT the agreed upon methodology that was created for users to obtain and install them. The correct and appropriate methodology is via the DLC download screen in program. The fact that this does not currently WORK is a big effing problem. It's a big effing problem because it is Bioware and it's parent company EA games reneging on a financial transaction to provide the paid for DLC in a manner agreed upon by the contractee (the purchaser) and then contractor (EA games and Bioware) to whit... via the aforementioned DLC download screen.

    Requiring users to make use of manual download and install IS a big deal... so please keep this in mind.

    Next you state.

    "

    For others, I HIGHLY recommend:

    a)  Verifying that all of your authorized DLC is reflected on your player entitlements page on the BSN, then;

    b)  Obtaining local copies of everything, including the 1.05 patch, and;

    c)  Doing a complete un-/re-install via EA/Origin, then using the local copies of any DLC that didn't get installed automagically."

    This is is not a FIX or a SOLUTION. This is a work around. Meaning that you have identified that there is a problem that is interrupting the standard workflow ... the proper methodology that was designed to work... is not working.

    The fact that EA games is refusing to fix this in a timely manner (180 days is an unreasonable amount of time) puts them in breach of contract and therefore I think a charge of Wirefraud might well be warranted http://www.law.cornell.edu/uscode/text/18/1343 And that falls under racketeering. They made a promise to provide a service and transacted moneys over wire and are failing to provide the promised service. Hence Wirefraud.

    I point this out because it seems to me that you have the mistaken preconception that this issue has been fixed. It clearly has not. And since nothing on my end has changed... it must therefore be a server issue, and therefore EA Games responssibility.



    Stripped of bogus legal jargon, the "work around" is accurate advice, and will solve most players' issues.

    Don't want to go through the hassle?  Don't have to.

    Want to play the game?  Then here's a way to do so.

    Want to claim "fraud", or any other pseudo-contractual breech?  Remember that the total limit on any court-imposed "remedy" is to refund the purchase price.  And you still won't be able to play the game!

  • Anonymous's avatar
    Anonymous
    12 years ago

    It's not about the amount, it's about the principle.

    If enough people demanded their full purchase price back EA would get real interested real fast.

    So long as we as a community do nothing, we are allowing ourselves to be treated in an unfair way.

    Holding EA accountable would show other companies they cannot get away with this and gamers don't want online activation that has zero benefit to us. If they want to take away what their customers paid for, they can pay us back.

  • Anonymous's avatar
    Anonymous
    12 years ago

    Exactly... it is... a lot of people can't right now because EA did something that only benefited them and now will not maintain it properly.

    End result... people are having a hard time playing the game they paid for.