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Sorry then, I don't own DAI on PS4. If your controller up key on the DPAD works fine in every other function, I can only recommend trying to repair the install (if that is possible) or delete the game and reinstall (if possible).
Here is a list of PS4 issues (it is old though, put some issues are probably still around):
http://answers.ea.com/t5/Dragon-Age-Inquisition/PS4-List-of-Bugs/m-p/4076293/highlight/true#M22016
It states that the DPAD will stop responding and you have to restart the game to get it working again.
- ApprovedAnonymous11 years ago
thanks anyways ive tried everything that the dai team could think of ....so far it's still the same