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Rising Novice

Re: DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

My Solution!

I have 2 GeForce GTX 650 Ti Boost cards in Sli configuration; using drivers version 344.75. I was suffering from this crash/error on multible occasions (cutscenes and the war room.) The game was unplayable.

I searched for solutions and tried many of them (reloading drivers, reinstalling VC, turning off Ambient Occlusion, lowering my GPU Mhz, etc...) None fixed my error, although some resulted in having the error less often, but only somewhat playable if I skipped through cutscenes as quickly as possible, but still unable to use the war room (since you can't skip.)

*After doing the following, I have had over 3 days of uninterupted gameplay through many long cutscenes and uses of the war room.*

Using Nvidia's Geforce Experience as a guide, I set my graphic settings to the recomended optimal settings. They are as follows:

Ambient Occlusion SSAO

Display Mode Full-screen

Effects Quality Low

Graphics Quality Custom

Mesh Quality High

Multisample Anti-Aliasing Off

Post-process Anti-Aliasing High

Post-process Quality Medium

Resolution 1920x1080

Resolution Scale 100

Shadow Quality Medium

Terrain Quality Medium

Tessellation Quality Off

Texture Quality Low

Vegetation Quality Medium

Water Quality High

Now, the graphics are noticeably worse than they were when I had the settings at High/Ultra, but not bad. I have not tried to increase any of the above to see if I can improve graphics and not get the error (why mess with a good thing.) All I can say is I LOVE THIS GAME and have been enjoying it without incident since I used those settings. Moreover, this worked for me and my setup (with factory overclock included!) I hope that if you are using the 650 Ti Boost this will work for you, or if you are using a different card, you can install Geforce Experience and try the recommended optimal settings to get the game to work for you.

*Note: I did have to manually make the changes, the program could not make the changes for me.

Good Luck and Happy Gaming!!

P.S. Has anybody else found themself singing "The Inquisition" from Mel Brook's History of the World Part I while playing this game?? 🙂

2 Replies

Anonymous
11 years ago
Thanks! I used your suggestions and got the game running.
I have since set my resolution to 2560x1440 and have not had a problem.
Quarter28
11 years ago
Just installed Dragon age inquisition a few days ago and I was experiencing Directx error everytime there's a cutscene. Sterntoaster's solution worked for me. I am also using GTX 650 Ti boost. I've tried every fix possible from underclocking the card, rolling back nvidia drivers to registry edit and none worked.
I was using automatic graphic settings and it was set to high automatically, I decided to change the settings to what Sterntoaster mentioned and the cutscene directx error was fixed, haven't had any crashes since then. It just sucks that I can't play it in higher settings, I will settle with mediums for now.
What's odd is people with GTX 760 which is a better card than the one I am using were also experiencing same directx error, I guess the game's cutscene was just not optimized. Please note that I am able to play Battlefield 4 in Ultra(40 fps on average) and Plants vs Zombies garden warfare in Ultra just fine with zero errors, and both of those games use the same Frostbite engine Dragon age Inquisition is using, so it can't be the engine problem, I am leaning towards poor cutscene optimization, didn't get any directx errors during gameplay, it's only during cutscene.