Hi, Ursula-
I have been watching the DLC issues with DAO for some time now with interest.
Due to a hard drive crash three months ago, I was forced to reinstall the majority of my games after reinstalling Windows on my system- including DAO. As such, I have likewise run into the issue of my DLCs not downloading as they used to. However, I am also in something of a unique position compared to other players. I was able to back up my files before reinstalling Windows, so I still have a backup of my previous installation of DAO (plus Awakening). In theory, I should be able to simply copy my previous installation on to my new one, and have all of my content available to me. I have yet to test this, however, as I was only able to scan my backup for viruses earlier this week.
While I will try copying my previous installation to my current one at some point, I did want to weigh in on what I've run into with my second installation. As I wasn't sure when I would be able to scan my backup files for viruses (long story), I had tried using the ingame downloader in DAO to restore my DLCs, to no avail. Here are my observations based on that attempt:
1. Which OS are you running on your computer? Windows XP SP3
2. Which game version do you own? DAO plus Awakening, original disc version
3. Do you run the game: as far as I know, through the Origin client
4. Did you install your game to the default location or a different location? Honestly, I'm not sure what the default location is; both times, I've installed to c:\Dragon Age. I must note that I never had issues with my previous installation, though (my hard drive failed in mid-July).
5. Are you not able to download your DLC: I cannot download in-game. I have been successful in downloading through BSN.
6. Can you see your DLC on the BioWare Social Network? Yes
7. If you cannot download your DLC in-game can you download and install it through the BioWare Social Network? I can download it. I assume I can install it, though I have yet to attempt this in light of my previous installation being available.
8. Are you not able to download specific DLC while all the other content works? Please name the DLC that does not work for you. N/A
9. If your DLC shows up as unauthorized or missing, have you tried the workarounds listed in this thread? N/A
10. Additional information: Please add any additional information that you think important. I must note that in a previous thread, someone has observed an issue with respect to the links for the DLC content having been changed. I can look it up if you wish more detail- but in short, it states that while the address for the DLC content was changed, the links at the Bioware store (to which the DAO downloader is directed) still points to the older link. Would it be possible to have that investigated? I suspect that doing so- and thus correcting the link to which the Bioware store directs you- would clear up most of the DLC issues people are having.
EDITED TO ADD: The thread which I mentioned in point #10 above can be found here. I consider the first two pages of the thread to be most relevant.
Regards,
Lee (glwizard)
