@684932 It could be that some how a new account was created for you. Please contact an Advisor and they can check your account to see what is going on:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game (if it's an account issue select Origin) and select Next
3. Select your platform and then 'Next'
4. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
5. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
Let us know if you run into any issues with this!
- Kristi
