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Anonymous's avatar
Anonymous
10 years ago

redeem code does not work

Hello!
My boyfriend got me all 3 dragon age games for christmas, and after i finally finished Origins last week, I decided to start DAII today.

He got the game (pc) off amazon and thus it was still originally packaged when i got it. i ONLY JUST unpacked it and installed it, so theres no way someone else couldve gotten a peek inside.

Now, the game came with a redeem code:

"enter the above code to activate your DAII online pass and access the black emporium bonus content including the ferocious mabari warhound" etc.

i went to the website, entered the code, and got this message:
Unable to redeem code.
That code has already been used, and cannot be redeemed again.

the obvious question is: how can this be? ☹️
is there any way for me to still gain access to this content?

1 Reply

  • ThandalNLyman's avatar
    ThandalNLyman
    10 years ago

    There are two codes associated with the retail disc version.  One for the base game, and a different one for the DLC.

    So the first question is, "Did you try the right one?"

    If you're sure you did, then there may not be anything anyone here can do for you. The AHQ is for player-to-player self-help and game play discussions. We're all just fellow gamers, doin' the best we can...

    The only people who can help with account, log-on, purchase, entitlement, or refund issues are the EA Game Advisors.
    You can reach them at help.ea.com/contact-us.

    Provide the Game, Platform, Issue, Short Description, and select "Chat Now".

    ProTips:

    1. Be at your gaming rig.
    2. Be logged-on to your EA/Origin account (unless that's the problem, obviously.)
    3. Be able to spend 10-30 minutes "on hold" before reaching someone.

    Once in Chat, explain things just like you did in your post here, and they should be able to get the additional content "authorized" for your account.


    Good Luck!  🤓

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