Is this about Dragon Age Origins?? Possibly Xbox version??
Reason I ask, is there has been an known ongoing issue with servers for Xbox DAO. EA reps have posted in the appropriate forum that they are aware and it is being looked into....which may mean it is on a list somewhere in a low grades techs office to be gotten to when everything else has been done.....but so far, this is all that is known.
I will link to a post by Community rep about this, he says basically it is a multi-company issue with Xbox(microsoft) and EA having to figure everything out between them which adds fun and games to the issue....https://answers.ea.com/t5/Dragon-Age-Origins/Known-issue-Problem-with-logging-into-DA-Origins-servers/m-p/7039812#M14681