Soundtrack update?

Here is a transcript of the chat conversation as an update. Clearly there is an issue with the soundtrack file although I will be amazed if anything comes from this action.

Also note the chat process took pretty much exactly an hour (59:17) for a tiny conversation that would take 2 people a maximum of 30 seconds of direct communication. Also note how the time estimate went up... how does that even happen?

Chat start time  Nov 26, 2014 3:26:42 PM EST

Chat end time  Nov 26, 2014 4:25:59 PM EST

Duration (actual chatting time)  00:59:17

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info: You are now ready to chat with Michael.
Michael: Thanks for contacting EA Customer Experience, my name is Michael. How may I assist you today?
you: Hi, I was recently able to download the soundtrack for Dragon Age inquisition, but I have doubts on whether I have downloaded the correct file. The name of the file I downloaded from the dragonage.com

website is "da_i_pc_dlc__ww_final_beta_6__soundtrack.zip" which is very unintuitive and the word "beta" suggests it should not be in a regular consumers hands. Also, the zip file contained several executable files which really have nothing to do with a soundtrack. Are you able to verify this is the correct filename and I could expect to find completely executables in the zip file?
you: i should* expect
you: completely useless* executables
Michael: Sure, let me see what can be done about your concern regarding the Dragon Age soundtrack.
Michael: To start with, kindly provide your full name and your Origin email address.
you: XXXXXXXXXX, I believe the email address should be XXXXXXXXXX
Michael: Nice meeting you online XXXXX, I hope that you are doing fine today.
you: Not bad
Michael: Nice knowing that, let me just check my resources to make sure I give you the right information.
you: Sure, thank you
Michael: Thank you for patiently waiting Brian, I just tried downloading the file as well and yes, that's what the file contains.
you: So my next question is, should it? What are the executables for? Should I run them (I doubt it)?
Michael: It also contains the soundtracks, right?
you: Yes, although the files have no metadata, which is disappointing.
you: Anyway, I know you personally aren't going to change the file and fix things, but this is really not a great presentation for the soundtrack so maybe it should be brought to the attention of someone who can fix it.
Michael: I can understand your point, I will be more than willing to forward your feedback to our Studio so they further review and improve the soundtrack file.
you: Thank you, that is all I ask. While they are looking at the file, they might want to consider adding metadata (song information) to the audio files. Even the smallest websites do this for any online audio purchases and I was surprised to see it missing here. (the use of .wav files is also questionable, but I can overlook it)
Michael: Thank you for your feedback, rest assured it will be looked at and considered by our Studio.
you: Thank you, have a good day.