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ajk_lonesinger's avatar
ajk_lonesinger
New Novice
1 year ago

[Steam] Dragon Age: Inquisition loading problems

I'm new to this, but here goes - I just installed DAI on my computer from Steam.  It then forced me to install the EA app.  When I try to launch the game, I get an error that reads, "The servers took too long to do their server thing.  Please check that you are connected to the internet and try again."  Does anyone have any constructive suggestions?  The Q&A Bot on the EA site was fairly useless, and I got tired of waiting for the chat to open.

6 Replies

  • @ajk_lonesinger 

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
    • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
      (If some files or folders can't be deleted, reboot and try again.)
      Then:
    • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall EA app.
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "intensive" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
    • Restart the PC
    • Download a new EA app setup exe from here.
    • Install EA app
    • Restart the PC > Test.

    If that don't helps please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

  • ajk_lonesinger's avatar
    ajk_lonesinger
    New Novice
    1 year ago

    I thank you for your kind reply, but no go.  Are the servers even still active? Does anyone know?

    Does anyone else want to take a stab at this issue?

    This is a fairly new computer, so I don't really think the problem is in the graphics card or sound card since the problem states that the servers are slow/nonresponsive.

    BTW, as far as being online, I'm hard-lined into the modem, so there's that troubleshooting step over with.

    My opinions aside, this was asked for, so here it is:

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @ajk_lonesinger 

    Please provide a screenshot of the error message.

    The DAi Servers are still online, but I can't say where the error is coming from without the screenshot.

    Did you restarted your router?

    There are many Windows Update errors in your DxDiag, please check your update history to see when the last update was installed.

  • ajk_lonesinger's avatar
    ajk_lonesinger
    New Novice
    1 year ago

    I reset the router regularly.  I cannot get a copy of the screen dump to load here, but the error is coming from the EA app.  It says, "Error: Server time out.  The server took too long doing its server thing.  Please make sure you are connected to the internet and try again later."

  • holger1405's avatar
    holger1405
    Hero+
    1 year ago

    @ajk_lonesinger 

    You can attach the screenshot to your post in the “Reply” window with the “Choose File” button. 

    Do you have more than one EA account?
    Is someone else playing on this machine who has a different EA account?

    Please preform a clean boot and test the Game in clean boot mode.

    In clean boot:
    - Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
    - Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.

  • ajk_lonesinger's avatar
    ajk_lonesinger
    New Novice
    1 year ago

    Since you don't seem to think I know what I'm talking about (sorry, I've had a bad season), here are the screenshots you requested.

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