Step-by-Step: How to Contact an EA Game Advisor
Here are screenshots of the process as of Jan 8, 2014. If the process changes significantly, will try to update this set of instructions.
(See, give it a week and things change!)
Here's the link to instructions for reaching a Game Advisor through the new & improved EA Help Center:
How to contact a Game Advisor using the new EA Help page.)
Leaving the old instructions here until the new Help Center is no longer "beta".
===============================================================
Since there are multiple ways to get to Game Advisors, ("EA/Origin Help", "AHQ Help", "help.ea.com" etc.) the layout of the pages themselves may be a bit different from this. But the process is basically the same.
Note that the specific contact channels you see ("Live Chat", "Telephone", "eMail") may vary depending on your region and the time-of-day.
Use the Blue "Help Center" link at the top of this page to gert started.
After getting to the Help Center and filling out the required information, (Product/Problem/Platform)
look for the "Chat Now", "Call Now", or "Email Now" buttons, not the AHQ "Ask Now" one. (You've already done that.)
The options you see may vary depending on your region and the time-of-day.
If you select "Chat Now" or "Call Now", be sure you have enough time (at least one hour) to wait before being connected to someone. 😕mileyfrustrated:
Good Luck!
