Forum Discussion

Anonymous

9 years ago

Approved

Unable to access DLC using the Physical Copy (PS4)

Hi, I am using a PS4 and just recently bought the Jaws of Hakkon, Tresspasser and Spoils of Avvar DLC. However I am using a physical copy(legitimate) of the game and I am unable to access my fresh DL...

dragon age inquisition

EA_David

Community Admin

9 years ago

@MLG_Scopes Thanks for the update, sorry that this didn't help.

You can try reinstalling your copy of DAI on the console, then check again for the DLC install to complete.

Anonymous

9 years ago

Approved

Is it possible for me to trade in my physical copy of the game for a digital one since the DLC only works on that?

Anonymous
9 years ago
Approved
bump. I still need help by the way.
EA_David
Community Admin
9 years ago
Sorry, I was away from the office for a while.

No, there's no system in place to replace a physical copy of the game with a digital one.

If the disc version is damaged you can find warranty information here: https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/

You could try a friend's disc as a test - if possible - to determine if that's a factor.