Forum Discussion

2 years ago

Solved

Unable to connect to EA Servers to active DAI - Epic Games

I got DAI on Epic Games for free about a month ago and decided to download it because I had time for it. I tried to launch it today and got met with "We are unable to connect to EA servers to activate Dragon Age: Inquisition- Game of the Year Edition on this computer using your account." I have repaired the game, the origin app and reinstalled DAI and nothing has changed. My other EA games work and Star-Wars Battlefront 2 works which I also got from Epic Games.

dragon age inquisition

EA_Illium
2 years ago
Hi @gerg5099, What is the EA ID and Epic ID you are currently using?

Also to check have you recently unlinked either?

If not would it be possible to try some of the steps shared in the thread over here?

5 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hey @gerg5099

Checking first do you have Epic and the EA app clients installed? If so does DAI appear in the EA app after you installed it via Epic games?
gerg5099
2 years ago
Yes, it appears on both Epic and EA.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @gerg5099

We might be having an issue reaching EA servers to activate the game, can we try the following?

Try running the client and game as an admin

Clear EA App's Cache (Top Left Menu > Help > App Recovery)

Connection and Advance Connection Guides

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool, then Check for Windows and GPU updates

Thanks!
gerg5099
2 years ago
I followed the instructions and checked everything and I still get met with "We are unable to connect to EA servers to activate Dragon Age: Inquisition- Game of the Year Edition on this computer using your account."
EA_Illium
EA Staff (Retired)
2 years ago
Hi @gerg5099, What is the EA ID and Epic ID you are currently using?

Also to check have you recently unlinked either?

If not would it be possible to try some of the steps shared in the thread over here?