Forum Discussion

2 years ago

Solved

Unable to connect to EA Servers to active DAI - Epic Games

I got DAI on Epic Games for free about a month ago and decided to download it because I had time for it. I tried to launch it today and got met with "We are unable to connect to EA servers to activat...

dragon age inquisition

EA_Illium
2 years ago
Hi @gerg5099, What is the EA ID and Epic ID you are currently using?

Also to check have you recently unlinked either?

If not would it be possible to try some of the steps shared in the thread over here?

EA_Illium

EA Staff (Retired)

2 years ago

Hey @gerg5099

Checking first do you have Epic and the EA app clients installed? If so does DAI appear in the EA app after you installed it via Epic games?

gerg5099
2 years ago
Yes, it appears on both Epic and EA.
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hey @gerg5099
  
  We might be having an issue reaching EA servers to activate the game, can we try the following?
  
  Try running the client and game as an admin
  
  Clear EA App's Cache (Top Left Menu > Help > App Recovery)
  
  Connection and Advance Connection Guides
  
  Check for other applications that may be limiting EA App or Game performance
  
  Run the System File Checker tool, then Check for Windows and GPU updates
  
  Thanks!
  - gerg5099
    2 years ago
    I followed the instructions and checked everything and I still get met with "We are unable to connect to EA servers to activate Dragon Age: Inquisition- Game of the Year Edition on this computer using your account."