Forum Discussion

Anonymous

8 years ago

Approved

Unable to continue playing due to 'missing' dlc [PS4]

So.. I recently re-installed the DA:I's GOTY version (from disc) and everything went smoothly, but then the game stated that it's "UNABLE TO LOAD SAVE DATA AS REQUIRED DOWNLOADABLE CONTENT IS MISSING...

dragon age inquisition

Anonymous

8 years ago

Approved

According to the game, I'm missing all of the paid dlcs, meaning both of the Spoils (Avvar & Qunari), Trespasser, The Descent Jaws of Hakkon. The GOTY also gave me the 'deluxe edition upgrade', but when I try to load a save it doesn't mention the flames equipment; probably 'cuz it adds just a few things.

I've never had the plus membership nor used any external drives, but sure I'll give that trick a try. Once I've tried that and gotten to Skyhold on this new PT, I'll get back to you. Might be next week, could be sooner.

Shame you can't just check the code like you said, but eh, whatcanyedo..

EA_Ataashi

EA Staff (Retired)

8 years ago

@Maeljin

I'll wait for your reply then 🙂

Yeah, it would be easier if I could check this code for you, but as far as I am aware, PlayStation support should be able to get it done if they use a similar system like ours. They should also be able to confirm if the code is valid and was redeemed on your PSN account, so maybe it would be a good idea to get in touch with them as well?

/Ataashi

Anonymous
8 years ago
Approved
Just a quick update: got to Skyhold on that new test run, but nothing changed.. Just got those freebie weapons from that minigame, but that's it.

The info on Playstation's website wasn't any help, and I haven't had the time to get in touch with them directly yet.

Gotta say: if the dlc bundle comes on sale before the issue is solved, I believe I'll just buy them again, because I loathe hassles like this hahah.
- EA_Ataashi
  EA Staff (Retired)
  8 years ago
  @Maeljin
  
  It would probably solve your issue but I don't want you to spend extra money on them again if there might be a different solution available 😉
  
  Try this link - it should allow you to send them an email inquiry.
  
  If you want to get a phone number to their support, remember to change the region in the bottom left corner of the page, then choose: PlayStation 4 Help -> PlayStation Store and transactions -> Voucher codes -> Redeeming a voucher. At the bottom of the page you should see the call option, if it's available in your region.
  
  /Ataashi
  - Anonymous
    7 years ago
    Approved
    Oh hey so sorry, I thought I replied to this age ago, but long story short:
    didn't get a hold of ps4 staff via email or otherwise (they just didn't reply to any of my messages; timezone issues I imagine) nor did things suddenly start working as I continued to play. But then in, April I think, the dlc bundle was on sale, so I just went ahead and bought it again.
    
    So in other words, the issue wasn't solved, but nevertheless, case's closed now.