Forum Discussion

Anonymous

8 years ago

Unable to continue playing due to 'missing' dlc [PS4]

So.. I recently re-installed the DA:I's GOTY version (from disc) and everything went smoothly, but then the game stated that it's "UNABLE TO LOAD SAVE DATA AS REQUIRED DOWNLOADABLE CONTENT IS MISSING...

dragon age inquisition

EA_Ataashi

EA Staff (Retired)

8 years ago

@Maeljin

I'll wait for your reply then 🙂

Yeah, it would be easier if I could check this code for you, but as far as I am aware, PlayStation support should be able to get it done if they use a similar system like ours. They should also be able to confirm if the code is valid and was redeemed on your PSN account, so maybe it would be a good idea to get in touch with them as well?

/Ataashi

Anonymous

8 years ago

Just a quick update: got to Skyhold on that new test run, but nothing changed.. Just got those freebie weapons from that minigame, but that's it.

The info on Playstation's website wasn't any help, and I haven't had the time to get in touch with them directly yet.

Gotta say: if the dlc bundle comes on sale before the issue is solved, I believe I'll just buy them again, because I loathe hassles like this hahah.

EA_Ataashi
EA Staff (Retired)
8 years ago
@Maeljin

It would probably solve your issue but I don't want you to spend extra money on them again if there might be a different solution available 😉

Try this link - it should allow you to send them an email inquiry.

If you want to get a phone number to their support, remember to change the region in the bottom left corner of the page, then choose: PlayStation 4 Help -> PlayStation Store and transactions -> Voucher codes -> Redeeming a voucher. At the bottom of the page you should see the call option, if it's available in your region.

/Ataashi
- Anonymous
  7 years ago
  Oh hey so sorry, I thought I replied to this age ago, but long story short:
  didn't get a hold of ps4 staff via email or otherwise (they just didn't reply to any of my messages; timezone issues I imagine) nor did things suddenly start working as I continued to play. But then in, April I think, the dlc bundle was on sale, so I just went ahead and bought it again.
  
  So in other words, the issue wasn't solved, but nevertheless, case's closed now.
  - EA_Ataashi
    EA Staff (Retired)
    7 years ago
    I'm sorry that you had to purchase the DLC again to make it work @Maeljin ☹️
    
    Thanks for coming back to us and sharing the rest of the story.
    
    /Ataashi