It just cannot access the internet.
Same problem with Steam, Arc and probably many other programs that need to connect to the internet internally. I just can't figure out which protocol to enable. Windows Firewall is OFF and I use Norton 360. It is possible one of the traffic rules, but I am no expert.
I am using Google Chrome with all its defaults on. IE11 can no longer access the internet and Microsoft Edge, I haven't gotten the knack of it yet.
I guess I can go back and start a new Baldur Gate game until this issue is resolved! -))
And I spent a while with EA on twitter yesterday to no avail.