1. Detailed description of issue:
When I launch the game, I get a black screen with the green eye icon in the bottom right corner that flashes/blinks. This screen lasts forever until I force quit the program. I do not make it to the main menu, I do not see any EA/Bioware logo, there is no sound or music. Just a black screen with the blinking logo in the bottom right. In task manager, I can see the program is using resources.
This is the screen I see: http://i.imgur.com/Ye81jqf.png
The icon is flashing. I can move the mouse around in the screen.
2. My system:
http://hastebin.com/bokoluyuxi.tex
3. Steps that I have taken:
- installed latest graphics drivers
- reinstalled/repaired the game
- reinstalled Origin
- reinstalled/repaired the c++ redistributables as well as directx
- disabled any overlay software such as Geforce Experience, fraps, etc.
- ran the game in Win7 compatibility mode
4. Non-standard setup:
Nothing of note. Windows is installed on C drive. Origin and DA:I are installed on C drive.
Does taking Origin offline make any difference??
Try deleting the profileoptions and profileoptions_profile file in the save folder.....
C:\Users\User Name\Documents\BioWare\Dragon Age Inquisition\Save
Looks like you are running two Nvidea cards SLI?? Does disabling one make any difference??
Do you have any anti-virus or network safety software that can be disabled for a short time??
What about a clean boot of the system?? Are both Origin and DAI set to run as administrator??
Hi thanks for the response!
To answer your questions,
- Both Origin and DA:I are set to run as administrator. Offline mode doesn't help.
- I have wiped the \Documents\BioWare\Dragon Age Inquisition folder entirely as well as tried a friend's configuration who has it up and running just fine (I just copied his entire folder, didn't work).
- I am actually only running a single card. A single gtx970.
- I don't have any anti-virus or network safety software installed currently.
- I have tried restarting the computer yes. But I have not re-installed windows if that is what you mean? .
https://support.microsoft.com/en-us/kb/929135?wa=wsignin1.0
explains clean boot....means you just load what you need to run the program and drivers and not all the assorted * that usually gets loaded, this helps eliminate program conflicts causing issues with games during troubleshooting.
and I asked about SLI cause it listed your vid card twice with two different resolutions and refresh rates...which seemed kinda odd....
Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29723842&REV_A1
Display Memory: 8068 MB
Dedicated Memory: 3994 MB
Shared Memory: 4074 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: ViewSonic VA2223wm
Monitor Model: VA2223wm
Monitor Id: VSC0523
Native Mode: 1920 x 1080(p) (60.000Hz)
Card name: NVIDIA GeForce GTX 970
Manufacturer: NVIDIA
Chip type: GeForce GTX 970
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29723842&REV_A1
Display Memory: 8068 MB
Dedicated Memory: 3994 MB
Shared Memory: 4074 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Digital
Monitor Id: ACB049B
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: DVI
Ok I'm going to try clean booting. It sounds like it will help isolate the problem.
And as for the double listing, that is because I have two monitors hooked up to the same card. I already tried booting up with only a single monitor and that did not help.
UPDATE: Performing a clean boot did not help. The only programs I launched were Origin and DA:I both in administrator mode. Origin was in offline mode. I had the overlay disabled in-game.
When the game launched, it still sat there at the black screen with the green icon in the bottom right fading in and out.
